Customer service is the heart of everything we do at Mercedes-Benz of Knoxville, and we love reading stories about members of our team providing the best experience possible to our customers. Take this note from Raven: “Being prior military, I love to just go in and come out with little trouble. I did my own…
Customer service isn’t one person’s job at Mercedes-Benz of Knoxville, it’s everyone’s job. Sometimes it takes teamwork. Take the experience Nancy had: ”(I) recently purchased a car for my father. Everyone we dealt with was exceptionally helpful, informed and very professional. They were eager to help us make this gift possible. Jeff, Buck and, of…
Great news from Mercedes-Benz headquarters in Germany: The company saw its highest monthly sales ever in March. The brand owned by Daimler AG got a boost from a recovering auto market in Europe and a big increase in China. Jeff Bender, General Manager of Mercedes-Benz of Knoxville, attributes the increase to incredible customer service. “We…
Richard from Chicago had a excellent sales experience at Mercedes-Benz of Knoxville. He wrote the following note to General Manager Jeff Bender: “I stopped by the past Saturday with my mother to pick up her new car and met you briefly. I wanted to drop you a note to let you know what a pleasure…
Mercedes-Benz announced last week that it will open a Sprinter assembly plant in South Carolina to keep up with the growing demand for the vans in the U.S. The $500 million facility will be dedicated to building the popular large commercial vans. The plant, to be built in the Charleston, S.C., area sometime in 2016…
Need proof that Mercedes-Benz of Knoxville Collision Center offers the very best in customer service, and that we repair ALL makes and models? Here’s a letter from Barry, a recent customer: “My wife was in an accident March 7 and we had her 2007 Volvo S40 towed to your shop, having used you on my…
Bill Priddy (right), COO of Furrow Automotive Group, welcomed Jeff Bender, who started work as the General Manager of Mercedes-Benz of Knoxville. Bender replaces Priddy, who was promoted to COO. Bender comes to Knoxville from Mercedes-Benz of Orange Park in Jacksonville, Fla., where he was General Manager.
We love review like this: “Truly great experience with a smile. Mrs. Josie Phillips is wonderful and was so eager to help me make the experience as easy and enjoyable as possible during my visit. She listened to my needs and helped me find the car that best suited me. I really appreciate the service…
WBIR-TV’s Live at Five at Four did a live shot from the News Sentinel Auto Show Thursday afternoon. Reporter Emily Stroud reported from the Mercedes-Benz of Knoxville pavilion. See the clip from the show here: Live at Five at Four From the News Sentinel Auto Show 2015
Carrie L. Dugan, sales consultant for Mercedes-Benz of Knoxville, was selected as a Mercedes-Benz Sales Laureate in 2014, an honor that included corporate recognition, a trophy for display at work and a trip to Germany to tour the automaker’s manufacturing facilities and museum. The Sales Laureate program is a new program for Mercedes-Benz, and recipients…
