Yolanda, Gina Applauded for Providing Excellent Customer Service

March 31st, 2015

Best Customer Service
Need proof that Mercedes-Benz of Knoxville Collision Center offers the very best in customer service, and that we repair ALL makes and models? Here’s a letter from Barry, a recent customer:

“My wife was in an accident March 7 and we had her 2007 Volvo S40 towed to your shop, having used you on my car twice before and very pleased.

“Needless to say the independent claims adjuster involved with the at-fault party’s insurance is not good or thorough.

“However, Yolanda is fabulous in customer service and always friendly and responsive. In addition, Gina is absolutely the best I have ever worked with. She is knowledgeable, courteous, professional, thorough, and an outstanding advocate for both the customer (us) and Mercedes of Knoxville. It is refreshing when you are lucky enough to work with people like Gina and Yolanda.

“Thought you would want to know these folks represent you at the highest level of courtesy, competence and professional service. It is a pleasure to work with you and your ladies – top drawer!

“I am so glad they are on my team and working in my best interest. You should be very proud they work for you.

“Best Regards, Barry”

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