Our Service Department is open, with complimentary pickup and delivery, complimentary multipoint inspection including tires and alignment, complimentary recall check, specials on A and B services, complimentary wash and vacuum with interior disinfected. Visit our Specials page for details.
When you bring your Mercedes-Benz to Mercedes-Benz of Knoxville you get more than basic service. You can depend on Authorized dealers to be equipped with the latest diagnostic technology and training from Mercedes-Benz. You will be confident in our commitment to your satisfaction. Our factory certified technicians are trained to use the latest techniques, technology and tools. For all your service, parts and accessories needs call Mercedes-Benz of Knoxville at (865) 777-2266.
SCHEDULE SERVICE REQUEST CONTACT SERVICE CHECK VEHICLE STATUS TIRE CENTER
Genuine Mercedes-Benz Parts
At Mercedes-Benz of Knoxville, our task is to deliver the best: the highest quality service in the industry, from the information we provide to the personalized care you receive at our dealerships. And with Premier Express, we now offer on-the-spot maintenance service in about an hour or less, no appointment necessary.
Certified Mercedes-Benz Technicians
At Mercedes-Benz of Knoxville, our Certified Mercedes-Benz Technicians are trained to identify and resolve any concerns to the manufacturer specifications of your model. If you are experiencing any of the common warning signs of brake trouble, contact our Service Department or schedule a service appointment online today.
Customer Service/Dealership Amenities
With Genuine Mercedes-Benz Parts, the quality craftsmanship goes into our parts the same way in which goes into our vehicles. Genuine Mercedes-Benz parts are engineered specifically for your vehicle to maximize longevity, safety and performance. Our Certified Technicians have a distinct advantage when it comes to thorough inspection and accurate assessment of a Mercedes-Benz. By only working on vehicles like yours, they have a better understanding of just what it takes to keep it running at peak performance. All of our efforts when it comes to service are done with one thing in mind: to give you greater confidence and peace of mind behind the wheel. It’s what you deserve as a Mercedes-Benz owner, and what you should expect when you put your trust in us.
- Pick-Up & Drop-Off at Home Service Available
- Knowledgeable Service Advisors
- Complimentary Multi-Point Inspection
- Luxurious Customer Lounge with Complimentary Wi-fi
- Snacks and Refreshments
- Factory-Trained Technicians
- Mercedes-Benz Genuine Parts
Our team at Mercedes-Benz of Knoxville, wants our customers to know about the many advantages of using the Mercedes me app. The Mercedes me app is the best resource for Mercedes-Benz owners and your gateway to everything you could ever ask for when it comes to owning one of these vehicles. You will experience complete peace of mind when using this app, from knowing exactly when your Mercedes-Benz is due for a maintenance appointment to finding out the answer to any question you may have about your vehicle right on your smart device. Here at Mercedes-Benz of Knoxville, we are excited about the Mercedes me app because it can provide supreme convenience for our customers. Using the Mercedes me app allows you to:
- Browse various manuals, how-to-videos or even connect with a Product Concierge to learn all about the various workings of your Mercedes-Benz.
- Schedule service appointments at Mercedes-Benz of Knoxville, so that our factory-trained technicians can keep your vehicle in its best shape. You even can reach out to the nearest Mercedes-Benz Collision Center if you happen to get into an accident.
- Connect to your Mercedes-Benz via Google Home and Amazon Alexa
- Remotely lock, unlock or start your Mercedes-Benz, along with tracking your vehicle
- Have a direct connection to Mercedes-Benz Financial Services, so that you always stay current with your automotive finances
Thanks to the Mercedes me app, luxury and efficiency are available right at your fingertips. Be sure to contact our team at Mercedes-Benz of Knoxville, for more information and download the app today!
Maintenance Schedules
Make sure you’re on track.
After each 10,000-mile or 12-month interval, whichever comes first, our expert technicians can use a rigorous 27-point service checklist to keep your Mercedes-Benz running effortlessly for the next 10,000.
Required Service A for Vehicles MY09 and Newer
During a 10,000-mile check-in we call Service A, expertly trained technicians not only perform a comprehensive, step-by-step vehicle inspection, but replace certain key parts with Genuine Mercedes-Benz Parts.
“A” Service Details:
- Service at 10,000 miles or 1 year
- Synthetic motor oil replacement
- Oil filter replacement
- All fluid level checks and corrections are dependent on factory-recommended service intervals for your vehicle’s year and model
- Tire inflation check and correction
- Brake component inspection
- Reset maintenance counter
Required Service B for Vehicles MY09 and Newer
Service B is when our highly skilled technicians do what they do best. With comprehensive training under their belts, as well as the use of the latest diagnostic tools and tests, they can help make certain that your Mercedes-Benz vehicle is running at optimal performance.
“B” Service Details:
- Synthetic motor oil replacement
- Oil filter replacement
- Cabin dust/combination filter replacement
- Brake fluid exchange
- All fluid level checks and corrections are dependent on factory-recommended service intervals for your vehicle’s year and model
- Tire inflation check and correction
- Brake component inspection
- Reset maintenance counter
- Adhere to all required elements listed by model year and specific model as indicated on the corresponding service sheet for Mercedes-Benz Maintenance Systems in the USA.
Price advertised for Service A/Service B includes all factory-required components. Please refer to your maintenance booklet for the complete list of factory-required services and details on the specific intervals for your vehicle’s year and model.
Mercedes-Benz of Knoxville
10131 Parkside Drive, Knoxville, TN, United States
