Special Independence Day Hours: We will be open on July 3 and closed on July 4.

Service Center

Restrictions apply. Offer valid from July 1-15, 2026. See participating Mercedes-Benz dealers for complete details. Offer only valid on select OEM, OEC, OEA, OAC, WIC, and WIN replacement tires. *$60 Tire Manufacturer Rebate + $190 Mercedes-Benz Tire Center Rebate = $250 instant savings.* Tires must be dealer-installed by July 22, 2026, to qualify for the offer. Taxes, installation, tire disposal, and other fees are separate and may apply for each tire. Excludes previous purchases. May be combined with select offers. Offer valid only for use on Mercedes-Benz passenger cars, Sprinters, Freightliner Sprinters or Metris. No cash value. Void where prohibited by law.

 

When you bring your vehicle to Mercedes-Benz of Knoxville Service Center you get more than basic service. As an Authorized dealer, our factory-certified technicians are equipped with the latest diagnostic technology and training from Mercedes-Benz and Sprinter.

We pride ourselves on providing a world-class customer experience. Mercedes-Benz of Knoxville Service Center offers complimentary pick-up and delivery, complimentary multipoint inspections including tires and alignment, complimentary recall check, specials on A and B services, and complimentary wash and vacuum with interior disinfection.

 

For all your service, parts, and accessory needs, call us at 865-777-2266

Thank you for choosing Mercedes-Benz of Knoxville Service Center for your automotive service needs. To schedule an appointment, please fill out the form linked below or call us at 865-777-2266.

Special Independence Day Hours:

Friday, July 3: OPEN
Saturday, July 4: CLOSED
Monday, July 6: OPEN

Why Choose Our Service Center?

  • Complimentary multi-point inspection including tires and alignment
  • Complimentary recall check to make sure you are up to date with any outstanding campaigns
  • Complimentary car wash, including vacuum
  • Complimentary refreshments, gourmet coffee and high speed internet in our clean and comfortable customer lounge
  • Complimentary shuttle service
  • 2-year parts and labor warranty on all work performed. Good at any Mercedes-Benz dealership in the U.S.
  • Complimentary pickup and delivery (Some limitations apply. Call for details.)
  • Flexible payment options. Service now, Pay-over-time. 90 days same as cash.
  • Complimentary appraisal. Quick and transparent evaluation on your current vehicle. (2015 or newer, All makes and models. See Customer Assistance Manager for details.)
  • Highly trained technicians using the most sophisticated diagnostic equipment.
  • Best price guarantee on Original Equipment Manufacturer tires within 150-mile radius with complimentary 2-year road hazard warranty.

Genuine Mercedes-Benz Parts

At Mercedes-Benz of Knoxville, our task is to deliver the best: the highest quality service in the industry, from the information we provide to the personalized care you receive at our dealerships. And with Premier Express, we now offer on-the-spot maintenance service in about an hour or less, no appointment necessary.

Certified Mercedes-Benz Technicians

At Mercedes-Benz of Knoxville, our Certified Mercedes-Benz Technicians are trained to identify and resolve any concerns to the manufacturer specifications of your model. If you are experiencing any of the common warning signs of brake trouble, contact our Service Department or schedule a service appointment online today.

Customer Service/Dealership Amenities

With Genuine Mercedes-Benz Parts, the quality craftsmanship goes into our parts the same way in which goes into our vehicles. Genuine Mercedes-Benz parts are engineered specifically for your vehicle to maximize longevity, safety and performance. Our Certified Technicians have a distinct advantage when it comes to thorough inspection and accurate assessment of a Mercedes-Benz. By only working on vehicles like yours, they have a better understanding of just what it takes to keep it running at peak performance. All of our efforts when it comes to service are done with one thing in mind: to give you greater confidence and peace of mind behind the wheel. It’s what you deserve as a Mercedes-Benz owner, and what you should expect when you put your trust in us.

  • Knowledgeable Service Advisors
  • Complimentary Multi-Point Inspection
  • Luxurious Customer Lounge with Complimentary Wi-fi
  • Snacks and Refreshments
  • Factory-Trained Technicians
  • Mercedes-Benz Genuine Parts
  • Pickup & Drop-Off at Home Service Available
  • Precious Gem Program for earlier model years (2010-2018)

Stay Connected with the Mercedes-Benz app

The Mercedes-Benz app is the best resource for owners to stay connected to their vehicle maintenance needs. The app provides peace of mind from knowing exactly when your Mercedes-Benz is due for a maintenance appointment. You can also use the app to find the answer to just about any question you have about your vehicle. Here at Mercedes-Benz of Knoxville, we are excited about the Mercedes-Benz app because it offers supreme convenience for our customers. Using the app allows you to:

  • Browse various manuals, how-to-videos, and even connect with a Product Concierge to learn all about the various workings of your Mercedes-Benz.
  • Schedule service appointments at Mercedes-Benz of Knoxville, so our factory-trained technicians can keep your vehicle in top shape.
  • Connect with the nearest Mercedes-Benz Collision Center if you are involved in an accident.
  • Connect to your Mercedes-Benz via Google Home and Amazon Alexa.
  • Remotely lock, unlock, or start your Mercedes-Benz.
  • Track the location of your vehicle.
  • Directly connect with Mercedes-Benz Financial Services, so you’ll always stay up to date with your automotive finances.

Thanks to the Mercedes-Benz app, luxury and efficiency are available right at your fingertips. Be sure to download the app today and feel free to contact our team at Mercedes-Benz of Knoxville if you would like more information.

Stay connected to your vehicle with the Mercedes-Benz app

Maintenance Schedules

Make sure you’re on track.

After each 10,000-mile or 12-month interval (whichever comes first), our expert technicians can use a rigorous 27-point service checklist to keep your Mercedes-Benz running effortlessly for the next 10,000 miles.

 

Required Service A for Vehicles 2009 and Newer

During a 10,000-mile check-in we call Service A, expertly trained technicians not only perform a comprehensive, step-by-step vehicle inspection, but also replace certain key parts with Genuine Mercedes-Benz Parts.

 

“A” Service Details:

  • Service at 10,000 miles or 12 months
  • Synthetic motor oil replacement
  • Oil filter replacement
  • Wiper replacement (excluding S-Class/AMG®)
  • All fluid level checks and corrections are dependent on factory-recommended service intervals for your vehicle’s year and model
  • Tire inflation check and correction
  • Brake component inspection
  • Reset maintenance counter

SCHEDULE SERVICE

Required Service B for Vehicles 2009 and Newer

Service B is when our highly skilled technicians do what they do best. With comprehensive training under their belts, as well as the use of the latest diagnostic tools and tests, they can help make sure your Mercedes-Benz vehicle is running at optimal performance.

 

“B” Service Details:

  • Synthetic motor oil replacement
  • Oil filter replacement
  • Cabin dust/combination filter replacement
  • Brake fluid exchange
  • Wiper replacement (excluding S-Class/AMG®)
  • All fluid level checks and corrections are dependent on factory-recommended service intervals for your vehicle’s year and model
  • Tire inflation check and correction
  • Brake component inspection
  • Reset maintenance counter
  • Adhere to all required elements listed by model year and specific model as indicated on the corresponding service sheet for Mercedes-Benz Maintenance Systems in the USA.

SCHEDULE SERVICE

Price advertised for Service A/Service B includes all factory-required components. Please refer to your maintenance booklet for the complete list of factory-required services and details on the specific intervals for your vehicle’s year and model.

Mercedes-Benz of Knoxville

10131 Parkside Drive, Knoxville, TN, United States

Mercedes-Benz of Knoxville 35.9093518, -84.1235509.