Why Buy Here

Why buy here? Because at Mercedes Benz-of Knoxville, our goal is to build a relationship with you for life – a relationship built on confidence, trust, and loyalty. That means we don’t take a transactional approach to your customer experience.

We have a dedicated team of engaged associates, many of whom have well over 20 years of experience. Our team is committed to exceeding industry benchmark standards in every facet of our operation. With our Certifications, some as high as Elite, each team member is devoted to training to be the very best in sales, service, parts, and collision.

You can trust that every person you deal with at Mercedes-Benz of Knoxville will offer a friendly and consultative approach to guide you to the best possible outcome. We will listen carefully to your requests and answer any questions promptly and honestly. And we’ll always provide you with clear and transparent pricing so you’ll have no surprises.

Why buy here? Because no matter whether you’re in the market for a brand-new S-class, a budget-friendly pre-owned vehicle, or a $10 part, you’ll know our associates always want what’s best for you.

OUR DISTINGUISHING FEATURES

At Mercedes-Benz of Knoxville, we are fully committed to serving all your vehicle-related needs. Think of us as your one-stop-shop for all things automotive. From sales and service, to parts and collision, there really is no need to go anywhere else.

Sales

• In-Stock Selection. Choose from a huge selection of NEW Mercedes-Benz and AMG® in stock.
• Find Your Perfect Vehicle. If we don’t have what you’re looking for, we’ll find it for you.
• Luxury Appraisal. Whether or not you purchase or lease your new or pre-owned vehicle from us, we will offer a very competitive estimate to purchase your current vehicle from you. Our offers are good for seven days.
• AMG® Performance Center. Knoxville AMG® Performance Center is one of only 90 AMG® performance centers in the U.S., stocking an impressive selection of AMG® models for that instant gratification. Our highly trained AMG® team can answer all your technical questions about our top-performing vehicles.
• Membership Savings. We honor AMA, ABA, Costco, and many other fleet savings. Just ask your sales associate for details.
• Commercial Vans and Upfits. Sprinter of Knoxville offers a huge Selection of New and Pre-owned Sprinter commercial vans. Our dedicated Commercial Van Manager can answer all your questions related to commercial vans, including available upfits.
• Retired Service Loaners. Our retired Mercedes-Benz and Sprinter service loaners are value-priced and carefully maintained. Find them for sale under the Pre-Owned tab on our website.
• Factory Certified Pre-Owned. Purchase with confidence from our huge selection of factory Certified Mercedes-Benz vehicles. Our highly trained technicians have successfully completed a rigorous 166-point inspection on these vehicles. If we do not have the Certified Pre-Owned vehicle you’re looking for, we will utilize our huge network of sources to locate it for you. Our Certified Pre-Owned vehicles include an Unlimited Mileage Warranty and 5-Day Exchange Policy.
• Pre-Owned Selection for Every Budget. We stock hundreds of pre-owned vehicles that have been inspected for your safety. We carry all makes and models from Chevrolet to Ferrari, so check our pre-owned inventory out. And as always, if we don’t have it, we’ll find the vehicle you want.

Complete Online Shopping Experience

For your convenience, we now offer the ability to purchase or lease any new or pre-owned vehicle without ever leaving your home!

Our online shopping experience starts with a high-quality assessment to find out what’s most important to you. This ensures we can make the very best use of your time.

Then, you’ll have three options to complete the vehicle purchase – online, via phone, or in the showroom. Each option provides you with clear and transparent pricing using industry-leading guides, such as CARFAX, KBB, NADA, and Black Book. We’ll also present a wide variety of purchase and lease options, along with products that will protect your investment after the sale, in an easy-to-understand format.

Option 1 – Complete your purchase online. The BUILD YOUR OWN takes you through the entire sales process without ever needing the help of a sales associate. Just locate the BUILD YOUR OWN button, which can be found on the web page of each individual vehicle in stock. You’ll be taken all the way from choosing your vehicle to reserving a quick and convenient delivery. Vehicles can be delivered to our dealership or right to your home.

Option 2 – Complete your purchase via phone. If you have any questions during your online shopping experience, or want to speak to a knowledgeable staff member, just pick up the phone and call 865-777-2222. One of our friendly sales associates can answer any questions you have and help you complete most of the process by phone.

Option 3 – Complete your purchase in-person. Of course, you’re always welcome to visit our showroom for the traditional in-person experience. Whether you want to spend the whole day here, or just a few minutes, our sales team can tailor the experience just for you.

Service & Parts

• Full Service & Repair. We are equipped to provide full service or repair on any Mercedes-Benz, AMG®, and Commercial Van.
• Complimentary Car Wash. Our Istobal car wash comes with any service. It has the size to accommodate the tallest 4×4 Sprinter van with a rooftop A/C unit, and gentle enough to clean the most aggressive AMG® model with a fully touchless wash.
• 0% interest up to $5,000. We offer 0% interest on any service or repair up to $5000 and 12 months. See your service advisor for details.
• Certified & Master Certified Techs. Know your vehicle is in good hands with our highly skilled and trained Certified and Master Certified Mercedes-Benz, AMG® and Commercial Van technicians.
• State-of-the-Art Diagnostics. Our Service Center features state-of-the-art diagnostic tools. We also waive the diagnostic fee when you choose to have the work completed at Mercedes-Benz of Knoxville at the time of diagnosis.
• Express Service. Get in and out in about an hour with our Express Service option. Express Service also includes a complimentary car wash.
• Convenient Access to Parts. We keep a large selection of parts in stock, including tires. Next-day delivery is available in most cases for items we don’t have on hand.
• Best OEM Tire Price Guarantee. We guarantee the best prices on Original Equipment Manufacturer (OEM) tires, including a two-year road hazard warranty.
• Options to Suit You. In many cases, we will present you with Good, Better, and Best scenarios, so you can choose the parts that suit your specific needs.
• Mercedes-Benz Merch & Accessories. Find unique Mercedes-Benz merchandise and Genuine Accessories at our on-site Boutique. Shop online or in-store while you wait.
• Experience Matters. Our Parts advisors have more than 130 years combined experience, so you can trust them to answer all your parts-related questions.

Collision

• Elite Certification. Our Collision Center is Mercedes-Benz Elite Certified, which includes Aluminum Certification and Commercial Van Certification. We are also Volvo Certified.
• 100% Original Manufacturer Parts. Your vehicle is a significant investment, and you have a right to demand the very best for it. Don’t settle for inferior aftermarket or salvage parts. Our Collision Center uses only 100% OEM-certified parts.
• Every Make and Model. We may specialize in Mercedes-Benz, AMG®, and Commercial Vans, but we can repair all makes and models. As more and more vehicles become made out of aluminum, our Aluminum Certification makes us an exceptional choice.
• 0% interest up to $5,000. We offer 0% interest on any collision repair up to $5000 and 12 months. See your advisor for details.
• Lifetime Guarantee. Our experienced and highly skilled technicians follow factory benchmarks to repair your vehicle to “like new” condition. We guarantee our workmanship for the life of the vehicle.
• I-CAR Gold Class™ Collision Center. This designation means our highly trained technicians receive continuous professional development that elevates their knowledge and skills to advanced levels.
• No Job Too Big or Too Small. Whether your vehicle requires major repairs from collision damage or just has a few scratches from a fender bender, we will take care of you. We offer Paintless Dent Repair and other small repairs.