Customer Testimonials

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Google Mar 1, 2021

Nice place. Felt welcome. Ask before they even tried to sell me a truck. If I wanted a beverage. Smooth experience. Sales all the way to financial.

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Google Feb 26, 2021

Frank Cardwell is an exceptional salesman! I found the perfect car to surprise my 16 year old daughter. Frank and the finance manager worked to make my car buying experience quick, efficient, and pain free! It's safe to say, I'd recommend Frank and the Mercedes team to anyone. Thanks so much Frank for treating me like family and the outstanding customer service! I appreciate you!

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Google Feb 24, 2021

My experience, from the time I messaged the sales rep on FB to the delivery, was the best buying experience that I have ever had. Having lived overseas, I’ve purchased vehicles all over the world and there is no comparison to the professionalism and friendliness of this dealership. My sales rep was knowledgeable, prepared, and well trained. I want to thank all the staff but especially Frank Cardwell, my salesman, and Debbie in finance who made this deal happen. Without them, my wife would probably not be speaking to me If you need a vehicle I suggest you make ...

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Google Feb 23, 2021

Lauren Bain was incredibly helpful and made our E class purchase experience a breeze. She quickly addressed any of our concerns and questions.

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Google Feb 22, 2021

Lauren was very helpful and knowledgeable about helping me. I had to wait like seven months for my special ordered car but she kept me informed all the way. Appreciate her very much!

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Google Feb 19, 2021

We purchased a new CLA45 from them. They went well above and beyond to make sure that my wife got the exact car that she wanted. They also put us in a rental until that vehicle arrived. Brian (new car sales manager) and Allen (our salesman) were great to deal with. We are very pleased with our buying experience from this dealer.

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Google Feb 15, 2021

Bought my car online. The whole staff was efficient, courteous and easy to work with. Highly recommend them, especially Frank Cardwell who was my primary contact.

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Google Feb 15, 2021

I had the best and easiest experience with Frank Cardwell @ Mercedes Benz of Knoxville. I live in WPB, FL. and communicated via text with Frank to negotiate my car purchase, which is how I preferred it to be. Frank was extremely communicative, helpful, straight forward and honest. I went to pick up the car in person a few days later and again, an easy experience. he and his team were friendly, accommodating and got me out of there quickly as I had a 13 hour ride back to WPB. if the need ever presents itself again to do business with Frank, ...

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Google Feb 15, 2021

My wife and I recently had the pleasure of purchasing a Mercedes GLA45 from Frank Cardwell. Frank is a great person to work with on your next purchase, as he is knowledgable, personable, and an all-around great guy. I need to also give a shoutout to Deborah Jones in the Finance office. Generally, finance is the most dreaded portion of any automobile purchase, but Donna was thorough explaining our options without being overbearing as finance managers can sometimes be. It was the best finance experience in my life. Overall, this was a great experience.

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Google Feb 15, 2021

We had a wonderful sales experience at Mercedes of Knoxville, which was all thanks to our salesman, Frank Cardwell. He was welcoming, courteous, professional, personable, knowledgeable, and very easy going. He was not pushy at all, which I greatly appreciated! We were looking for our first SUV purchase and wanted a nice preowned vehicle. Frank made sure that the vehicle was exactly what we wanted. He went the extra mile to make sure some very minor cosmetic things in the interior were fixed for us before we finalized the sale. He was very accommodating and just a great guy to ...

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