Customer Testimonials

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DealerRater Jan 9, 2022

Frank provided me with prompt and professional service. I would recommend this dealer to all friends and family.

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DealerRater Jan 5, 2022

Frank was incredibly helpful. He made everything super clear and helped us throughout the entire buying process. Would definitely choose to work with him again in the future.

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DealerRater Dec 27, 2021

We found a great car with Frank's help. He was great to work with and very patient with us. He found us a awesome used car for a great price. We will definitely return Mercedes of Knoxville and use Frank Cardwell on our next vehicle purchase.

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DealerRater Dec 23, 2021

Frank Cardwell is so good. He found the right Sprinter Van for me, kept me informed of progress at the factory and then was there to walk me through the pickup progress. I am so thankful to be able to have worked with him!

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DealerRater Dec 23, 2021

Frank is the man. Made the whole process quick and painless and did it with class. I drove 3.5 Hrs and when I’m in the market again I know who I’ll reach out to. They know a thing or 2 about building customers for life!

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DealerRater Dec 23, 2021

Outstanding service! My wife and I and our two children were on our way back from Sevierville to Louisiana early this morning and had a coolant light come on in our car saying it was a tad low. So we pulled into this dealership, had an awesome gentleman take our car to top off the coolant and returned back in less than 7 (I repeat), 7 minutes. We got back in the car, warning light NEVER came back on and drove 600 miles home. Safe! This place was incredibly smooth and managed very well. I just wish I could have caught the gentleman’...

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DealerRater Dec 22, 2021

Frank and the Mercedes Benz of Knoxville were a pleasure and joy to work with. We knew going in what we wanted and they made the process easy and enjoying. Definitely pay them a visit whenever you’re in the market to grab a new ride!

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DealerRater Dec 16, 2021

So grateful to the team, especially Frank, for helping our vanlife dreams come to fruition! Their dedication to customer satisfaction is superb! Highly recommend to anyone looking for a great vehicle!

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DealerRater Dec 16, 2021

We found quality, value, and a great experience with Mercedes-Benz of Knoxville. Frank Cardwell helped my family find the perfect vehicle to meet our growing needs. The service was excellent, the customer experience was excellent, and I would gladly recommend doing business with Frank Cardwell and Mercedes-Benz of Knoxville.

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DealerRater Dec 15, 2021

Frank was awesome and super nice. He made buying a car actually enjoyable! Definitely will be returning when needed!

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DealerRater Dec 12, 2021

Excellent service, professional staff and overall great experience. I recently purchased Sprinter from Knoxville TN Mercedes dealership. Our sales representative Frank Caldwell answered all my questions and walked me through the purchase process. I would highly recommend him as sales representative and this dealership as reliable and professional.

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DealerRater Dec 10, 2021

Had a great experience with Mercedes Benz of Knoxville. We Worked with Frank Cardwell, he was very professional and listened to what we needed. The whole process was very smooth, and we love our new Mercedes SUV. Will go there again, highly recommend!

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DealerRater Dec 10, 2021

Frank was great to work with and the process went very smooth and painless. Thanks again for all your help with our new sprinter we love it!

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DealerRater Dec 6, 2021

Todd really took the time to help me find the vehicle that made me happy and I love my Mercedes. He is very knowledgeable of the the vehicles and I love my new GLC

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DealerRater Dec 3, 2021

Joel is one of the most knowledgeable Mercedes people I have ever known. I wouldn’t recommend anyone else to assist in your purchase!

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DealerRater Dec 2, 2021

We are beyond delighted with our car buying experience at MB of Knoxville. Frank was so incredibly kind, knowledgeable, and professional, and made sure our family felt welcome the entire time. I would recommend him and MB of Knoxville to anyone who is on the market for a new car.

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DealerRater Nov 29, 2021

Frank was a pleasure to work with. He was trustworthy and followed through with everything he promised on our car purchase.

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DealerRater Nov 29, 2021

I first connected with Frank Cardwell three years ago when I first started considering a purchase of a new Mercedes Sprinter van. Over the last couple of years he has patiently answered my questions from time to time as I would randomly reach out to him with various inquiries. When I was finally ready, Frank was able to locate a 4x4 Sprinter for me. So happy that today I was able to pick it up! Thank you Frank for being so knowledgeable and working with me as I got ready for this this purchase.

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DealerRater Nov 17, 2021

I had a wonderful experience with Frank. He found me the prefect CPO Mercedes Benz.

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DealerRater Nov 10, 2021

Always a great experience at Mercedes of Knoxville! Missed working with our favorite salesman, but had a great time with the new one.

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DealerRater Nov 3, 2021

My experience with MB of Knoxville, and specifically Frank Cardwell was outstanding. Purchasing a vehicle can be a stressful event and in my case (across the country) it was daunting. Frank made this one of the best purchase experiences I’ve had. He was professional, direct and incredibly responsive. Thanks a bunch Frank and MB of Knoxville

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DealerRater Oct 31, 2021

We found Frank Cardwell to be very professional. He was very knowledgeable of the vehicle we were interested in and it was truly a pleasure working with him.

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DealerRater Oct 29, 2021

Fantastic experience with Frank!! I’ve been buying cars for 20 years and this was by far the best experience I’ve had on a car lot. No pressure and good energy all around. Frank has gone above and beyond to make sure I’m pleased with my purchase, even keeping contact post sale. Thank you Frank, will definitely be back for my next ride.

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DealerRater Oct 29, 2021

An unexpected traffic accident required us to replace our Mercedes SUV a year earlier than planned. I didn't want a payment right now, so we were shopping for a used car we could buy with cash. It was a difficult search, as the Covid-induced price escalation was in full swing. Everything was priced well above blue-book. We tried out lots of cars, but weren't finding the right car at the right price. Then we stumbled upon Frank Cardwell. Frank was a pleasure to work with. He showed us a local trade that had just been taken in. It ...

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DealerRater Oct 27, 2021

Frank was great ,we found this Tahoe 30 min after he posted it and went to get it the next day He went out of his way to accommodate us They serviced and cleaned the vehicle, it looks and drives great Thanks Frank

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DealerRater Oct 26, 2021

The experience was great. The salesman was pleasant and easy to work with. The sale of the car did not take long, quick and easy 😁

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DealerRater Oct 19, 2021

Enjoyed working with Frank and Basil on purchasing a 09’ s550. It was purchased sight unseen and really did not talk to anyone except by text and email. The car was delivered as promised.

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DealerRater Oct 17, 2021

Frank Cardwell and the team at Mercedes-Benz of Knoxville are amazing! We found a truck online and live three hours away. We started working with Frank over the phone and he made the experience very comfortable. This is the first vehicle I have “mostly purchased” over the phone and it was great to deal with someone you can trust. I would highly recommend working with Frank!

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DealerRater Oct 16, 2021

Wow!! Frank Cardwell is on point with the sales of the Mercedes Sprinters. He and his team are quick to get you through the buying experience without missing a step. We are buyers from out of state and made our experience Smooth and Relaxed. Furthermore-absolutely zero misleading information about the deal.. Way to go Frank !!! You have changed my perspective for the better- the Way a Deal should be done! Thanks again ~Alex & Lorri

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DealerRater Oct 15, 2021

Great experience dealing with Frank beginning to end! Customer satisfaction is obviously very important to him. He’s a true professional.

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DealerRater Oct 14, 2021

Had a fantastic experience with Frank Caldwell and team. Bought a Sprinter sight unseen from another state and every aspect of transaction was flawless with excellent communication. Highly recommend this dealer.

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DealerRater Oct 8, 2021

Frank Cardwell really did a great job for us. We are out of state and the transaction was done from afar, Frank explained things very well, was always quick to respond to questions, and was very professional throughout !

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DealerRater Oct 8, 2021

Joel provided excellent service and made things incredibly easy for us today. Amazing experience overall

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DealerRater Sep 29, 2021

I was a new customer and Frank and the staff made everything smooth and worry free. They provide professional knowledge and great customer service!

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DealerRater Sep 25, 2021

Loved our experience with Mercedes-Benz of Knoxville! Frank & Basil were excellent to work with. We’ll be back when we’re ready to purchase in the future.

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DealerRater Sep 25, 2021

Joel Lay is is an excellent salesman! He made the process smooth and enjoyable! Highly recommend!

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DealerRater Sep 25, 2021

Frank Cardwell at Mercedes was really good help from start to finish I would recommend him 100 percent he has such a nice personality and he would be such good help for you guys.

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DealerRater Sep 22, 2021

Frank Cardwell was easy to deal with and made things simple. Looking forward to enjoying our new car.

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DealerRater Sep 19, 2021

Dealt with frank cardwell on the purchase of a Sprinter Chassis rv. Went quick No pressure games, and i have a cool new ride for the kids. would deal again.

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DealerRater Sep 18, 2021

Frank at Mercedes took great care of us. Making sure the vehicle was the right one for us and we were happy with our purchase! I would recommend Frank and Mercedes of Knoxville to anyone looking for a car. They have a wide variety of quality vehicles.

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DealerRater Sep 18, 2021

Excellent people skills is what Frank is all about. Very knowledgeable. We highly recommend him to any potential client.

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DealerRater Sep 17, 2021

From start to finish, we had an exceptional experience with Joel Lay at Mercedes-Benz of Knoxville!

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DealerRater Sep 13, 2021

We visited Mercedes-Benz of Knoxville to look for a new car for my mother. Joel did a great job showing us the options that were available and helped my mom find the perfect car for her. He is knowledgeable, professional, and personable.

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DealerRater Sep 11, 2021

From the moment I arrived to even the day after I purchased my vehicle, the team at Mercedes-Benz of Knoxville were professional, friendly, and knowledgeable! This was the smoothest car purchase I’ve ever made and I highly recommended Mercedes-Benz of Knoxville!

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DealerRater Sep 11, 2021

Awesome dealership. Great sales and service. Utilizing them for over 25 years and always a great experience. Can’t wait to get my next one!

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DealerRater Sep 1, 2021

Joel was patient and understanding with this picky car shopper. He was extremely helpful and personable. Everyone I came into contact with at the dealership was professional and friendly. I would highly recommend Mercedes-Benz of Knoxville.

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DealerRater Aug 31, 2021

Another great experience at this dealership with Joel Lay assisting in the purchase of my third Mercedes Benz. I will definitely return again when needing service or another vehicle.

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DealerRater Aug 31, 2021

We just purchased our 4th car at Mercedes Benz Knoxville and obviously we are delighted with all people at this dealership that we have encountered, especially Frank Cardwell. Frank goes to great lengths to ensure we are more than satisfied with our buying and trading in experience. We live out of town and he makes sure our limited time at the dealership is well spent. I highly recommend this dealership and Frank Cardwell.

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DealerRater Aug 31, 2021

Pleasure dealing with everyone at mercedes of Knoxville again. Thanks to Joel for his help! Great buying experience and always there to help after the sale!

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DealerRater Aug 31, 2021

Joel Lay always does a great job for me. This is my 5th vehicle purchase with him. He communicated with me in advance so my time on the lot was focused to my needs. I recommend Joel to all my friends.

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DealerRater Aug 31, 2021

Joel Lay handled our purchase going above and beyond with his help and assistance . We have purchased from him before and he’s always courteous and helps everything go smoothly! Dane was was a bonus to our buying experience with his bright smile and knowledge about our vehicle. We will be calling Joel again in the future to aid us in buying for our daughter after college.

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DealerRater Aug 25, 2021

We just got our car her and the people here at Mercedes Benz Knoxville are amazing! They always take care of you and super nice and welcoming!!! Thanks a lot and more power

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DealerRater Aug 23, 2021

Frank was very easy to work with. I live out of state and wasn’t able to see the Sprinter in person. He and the other nice people at the dealership answered all my questions, and when I arrived to pick up my van, I was in and out in a short time, and on my way home, happy!

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DealerRater Aug 21, 2021

Had a great experience and so much help from Frank, Anthony, Basil, & Jessica! Grateful they found me my dream van and we’re willing to work with me with everything!

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DealerRater Aug 13, 2021

I was searching for a vehicle and found exactly what I was looking for at this dealership. I’m out of town so I never got to see the vehicle in person. Frank Cardwell sent me many pictures and video so I could see every inch of the vehicle in detail. He was great to work with and the car arrived as advertised!

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DealerRater Aug 6, 2021

It was our pleasure to do business with Mercedes-Benz of Knoxville, we bought three vehicles from Frank Cardwell in two days, Frank was friendly, patient, helpful and knowledgeable. Highly recommend him and the dealership. We are very happy with our purchases. Gary and Karen Miller

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DealerRater Aug 4, 2021

Frank Cardwell was great to deal with and made the purchase process super easy. I would definitely recommend him to anyone.

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DealerRater Aug 1, 2021

Frank made the deal easy and efficient. I knew what I wanted and he got it done. Highly recommend working with him. No pressure. Quality dealership.

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DealerRater Aug 1, 2021

Would like to thank Frank for the great professional experience with the purchase of our Mercedes. We drove over 2 hrs to purchase the Mercedes and Frank did everything he said he would . Couldn’t have asked for a better experience. Thanks The Halls

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DealerRater Jul 31, 2021

Frank Cardwell made this deal very easy,told me what he could do described the vehicle very well I was very happy/Freddy Merritt thanks

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DealerRater Jul 26, 2021

Frank Caldwell helped me purchase my dream car, all while making the process quick, easy and enjoyable! Super happy with my experience with Mercedes-Benz of Knoxville!

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DealerRater Jul 26, 2021

Frank Cardwell was very helpful and did a great job on getting me my 2020 Nissan Murano Platinum. Very easy to work with. Appreciate it!

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DealerRater Jul 24, 2021

Had a wonderful experience at Mercedes Benz of Knoxville. Frank Cardwell is top notch. Honest and to the point! Very easy to work with. Highly recommend.

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DealerRater Jul 23, 2021

Frank Cardwell is awesome. We bought a pre-owned Hyundai from him a few weeks ago. He was very prompt to answer all questions we had. He was respectful, professional, and kind. To be honest, at first I was afraid that I would get blown off with it being an inexpensive car from a high end dealership, but I was very wrong. I felt like my business was valued and appreciated. I recommend seeing Frank for any of your car needs!

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DealerRater Jul 22, 2021

Frank Cardwell was very responsive and I mean very very responsive I inquired about the vehicle online at 9:30 at night and he called me within a minute of my inquiry I was a serious buyer so we put the deposit in right then and there and were able to secure the vehicle I live out of state and Frank was able to help coordinate shipping with a reliable transport company too. Also Jessica Who does the paperwork at the dealership was also very helpful in making this a seamless experience. Would definitely work with Frank again should I come across ...

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DealerRater Jul 20, 2021

I dealt with Frank Cardwell in purchasing a pre-owned Nissan Titan and the process was smooth. He has a no nonsense sales approach that is treating a customer exactly the way he would want to be treated. Financing was seamless with help from Jessica and this dealership is 1st class in every regard.

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DealerRater Jul 20, 2021

This dealership is top notch in customer service and Frank our salesman was excellent! He made our purchase process so easy. Everyone at the dealership was friendly and assertive. Thank you Mercedes of Knoxville and Frank Cardwell for making it happen!!

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Cars Jun 9, 2021

Jim Ritter our salesman was excellent. He was friendly, helpful, and very courteous. The buying experience for Mercedes-Benz of Knoxville was overall a 10. I would highly recommend them and will buy from this dealer again.

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DealerRater Nov 26, 2020

Mercedes-Benz of Knoxville had a 2019 Corvette that I wanted to trade for. Frank Cardwell was the salesperson that worked with me. Honest and extremely fair. I now have that Corvette I am very pleased!

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DealerRater Sep 29, 2020

We are so grateful to work with Frank Cardwell who is outstanding to his business.His smile give us millions words.Thank you so much .Adil Hrnic👍🏻

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DealerRater Sep 15, 2020

Stopped in to look at the Mercedes and left an owner. Frank Cardwell our salesman was very helpful, answering all our questions. I would highly recommend Frank to anyone interested in a Mercedes. Everyone at the dealership was courteous and knowledgeable.

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Cars Jun 20, 2020

We carried our Metris for service. The waiting area was very clean and great snacks. We looked around at new cars and met Frank Cardwell in sales and he gave us excellent service and we bought a 250 GLA. Everyone was very helpful and friendly. The car was detailed great. Wendy in service as very helpful to and we ordered a part and they received it the next day and gave us a call. Thanks everyone at Knoxville Mercedes Benz. B. Gibson

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DealerRater Jun 19, 2020

The Mercedes Benz of Knoxville is a top dealership with great employees. We had a light come on on our Metris and had our three grand children for a week at Pigeon Forge. James Cox made an appointment and gave us a loaner. The service was great and they ordered the part we needed. We have continued to use them for service. Everything has always been over the top at this dealer.

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Cars Jun 4, 2020

Lauren Bain, and staff at Mercedes of Knoxville were great. Just purchased a used e class from them ,and was very pleased with the whole process.

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Cars Feb 12, 2020

The entire staff at Knoxville Mercedes made my recent vehicle purchase a pleasant one. Frank Cardwell was professional, friendly, and attentive as he helped with the process. Great experience.

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Cars Jan 31, 2020

I recently purchased a Lexus ES 350 from Frank Cardwell at Mercedes Benz, Knoxville. Frank is personable and friendly went out of his way to make me feel at home. In addition, he gave me a great deal. He has many years experience selling cars and has won numerous awards. I highly recommend that you give Frank a call. He is a real pro and will take care of you.

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DealerRater Jan 29, 2020

We are most pleased to have a new friend in Frank Cardwell and to be driving a BMW X5! We purchased a Used BMW X5/trade-in from the Meecesdes Benz Knoxville Dealership. Frank is the epitome of a professional sales associate and he is a man of integrity, diligent in each step of the sale and great "people skills!" Thank you Frank! Jonathan and Tammy Hayes

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DealerRater Dec 31, 2019

We have purchased three MBs beginning in 2006 from Mercedes of Knoxville. We have always been treated with respect and understanding of our desires. The last two were with the able assistance of Frank Cardwell. Frank is very professional and seeks to fully understand the key wants and needs of the customer. He works hard to meet the customer’s needs. If I were buying another car I would ask for Frank and if I owned a car dealership I would do my best to hire Frank. Good job Frank!! Over the years I have received timely and professional service from ...

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DealerRater Dec 30, 2019

As always, purchasing from Knoxville Mercedes was a pleasant, stress-free endeavor. Frank Cardwell was very professional and made my wife and I feel very comfortable throughout the entire buying process. We are extremely satisfied with Frank and Knoxville Mercedes.

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DealerRater Dec 13, 2019

My experience was exceptional. Kind, courteous, & classy professional! Frank Cardwell was absolutely terrific in assisting with our purchase. He wasn't scheduled to work but came in just for us!!

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DealerRater Dec 3, 2019

My experience with Todd Ozias was wonderful! I am from Charlotte, NC and came in over Thanksgiving holiday to Knoxville and they took such good care of me that I bought my car there instead! Three different members of my family have worked with Todd and we have all had great experiences.

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DealerRater Nov 18, 2019

This was a dear Cole I purchased over the phone. When I picked it up it was beautiful. Thank you Frank Cardwell for giving us such a wonderful experience

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DealerRater Nov 16, 2019

Jim was awesome, he waited for me he knew I was driving down from NJ with my trade and I would be arriving at 6pm. He waited around greeted me and the entrance, showed me my car let my take my pics and rev time for my AMG. Steve the finance manager was also very nice, not pushy at all presented me my options and let me choose what I wanted. I left at about 8pm, and I appreciate Jim sticking around until I was all ready to head out. Even sent me a text later that night to make ...

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DealerRater Oct 31, 2019

I had a wonderful car buying experience with Frank Cardwell. Frank found the exact car I was looking for. He is very knowledgeable and a very nice person. The entire buying experience was the best I've ever had!

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DealerRater Oct 26, 2019

We had a great experience with Darryl. He was very personable and answered all of our questions and called us as soon as a vehicle came in that we were looking for. Everyone there was very nice!!!

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Cars Jul 24, 2019

I saw the truck online and called Frank Cardwell at mercedes of Knoxville. He put the truck on hold for me to come see it. When I showed up to see the truck he made the sale easy and I was happy. You can't make it any better than that!

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Cars Jun 18, 2019

I happened to spot the F J Crusier on the center after completing a job for Mercedes Benz of Knoxville. I have always like the F J Crusiers since they came out. While walking around the vehicle Frank Caldwell Approached me and informed me that the vehicle was for sale and the sale price. I informed him that I would have to think about the purchase and I would let him know later in the day. About four hours later I called to see if the vehicle was still for sale as it was set for a test drive by ...

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DealerRater Jun 1, 2019

It had been sometime since I purchased a car. So my sales person was very helpful and patient to help me get it done. I felt like they worked with me!

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Cars May 31, 2019

Our Knoxville Mercedes-Benz experience was outstanding! The agents made sure that were comfortable and happy customers when we left with our GLA 250 SUV. Thank you!

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Cars Feb 8, 2019

My husband surprised me on my birthday and took me to Mercedes Benz of Knoxville. My salesman Frank Caldwell was the best. When I picked out my birthday present Frank and his team did everything in their power to make me happy! They even filled up my BMW with gas! I would definitely recommend this dealership!

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DealerRater Feb 8, 2019

We're purchased a used BMW from Mercedes Benz of Knoxville and these people are the best. They did everything in their power to help

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DealerRater Dec 31, 2018

We were on a search for a specific vehicle in the southeast under a tight timeframe and I was impressed by the rapid and courteous response from this dealership.

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DealerRater Dec 15, 2018

I bought a 2017 Silverado from here that I found off of Facebook Marketplace. Contacted Frank Cardwell who was extremely knowledgeable and polite! He worked hard to make me feel I got a great buy and I’m truly satisfied with my purchase! I can’t speak for the dealership itself because I did not buy a Mercedes, but I can say he is a great representative on their behalf and everyone else I encountered was respectful and extremely helpful! Thanks again Frank Cardwell!

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DealerRater Dec 8, 2018

Excellent experience! Friendly, knowledgeable of all aspects of functions of auto. Will be purchasing from again when another auto is in need. Again...excellent experience.

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Cars Nov 20, 2018

Jim Ritter was very professionL, HEIPFUL and addressed my questions. I feel lie I could go back any time and he would be just as heipful to any of my concerns/questions. Thanks Jim.

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DealerRater Oct 30, 2018

Outstanding shopping experience! Would return any time but my car is a keeper... Highly recommend !!! Excellent pricing and outstanding financial service Thank you Mark and Steve

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Cars Oct 1, 2018

Terri Watson was our sales person and she did an excellent job. She made what could have been a difficult experience very pleasant. In fact, the entire staff at Mercedes-Benz of Knoxville went out of their way to ensure that we had a positive buying experience.

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Cars Oct 1, 2018

I was looking for a specific Mercedes and found it at this dealership. The salesman was Jim Ritter and let me say he was really great to deal with. I met him to pick up the car half way between Dayton Ohio and Knoxville. He had the car set up just perfectly and spent quality time with me on the features and how to use the technology. I have been buying cars for over 45 years and my experience with Jim and the dealership was the BEST.

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Cars Sep 19, 2018

This is our third Mercedes purchased from there, and Jim Ritter has been there for us every time… Not only for the sales, but any follow-up questions we’ve had! He’s definitely a five star guy! ������

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DealerRater Aug 13, 2018

I told Jim (Ritter) I no longer had use for my GLE (4x4) since I postponed my plans to move up north and really preferred a 'regular 'car' over an SUV and mentioned that my preference was an E class. Jim immediately proposed 2 cars. As always he was completely transparent about every aspect of the car and the proposed deal with no gimmicks and no 'let's see how much we can get out of this guy' mentality so common in the car trade. This is the third time Jim has dealt with me in a wonderful way so I ...

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