Customer Testimonials

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DealerRater Nov 26, 2020

Mercedes-Benz of Knoxville had a 2019 Corvette that I wanted to trade for. Frank Cardwell was the salesperson that worked with me. Honest and extremely fair. I now have that Corvette I am very pleased!

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DealerRater Sep 29, 2020

We are so grateful to work with Frank Cardwell who is outstanding to his business.His smile give us millions words.Thank you so much .Adil Hrnic👍🏻

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DealerRater Sep 15, 2020

Stopped in to look at the Mercedes and left an owner. Frank Cardwell our salesman was very helpful, answering all our questions. I would highly recommend Frank to anyone interested in a Mercedes. Everyone at the dealership was courteous and knowledgeable.

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DealerRater Jun 20, 2020

The Mercedes Benz of Knoxville is a top dealership with great employees. We had a light come on on our Metris and had our three grand children for a week at Pigeon Forge. James Cox made an appointment and gave us a loaner. The service was great and they ordered the part we needed. We have continued to use them for service. Everything has always been over the top at this dealer.

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DealerRater Jan 29, 2020

We are most pleased to have a new friend in Frank Cardwell and to be driving a BMW X5! We purchased a Used BMW X5/trade-in from the Meecesdes Benz Knoxville Dealership. Frank is the epitome of a professional sales associate and he is a man of integrity, diligent in each step of the sale and great "people skills!" Thank you Frank! Jonathan and Tammy Hayes

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DealerRater Dec 31, 2019

We have purchased three MBs beginning in 2006 from Mercedes of Knoxville. We have always been treated with respect and understanding of our desires. The last two were with the able assistance of Frank Cardwell. Frank is very professional and seeks to fully understand the key wants and needs of the customer. He works hard to meet the customer’s needs. If I were buying another car I would ask for Frank and if I owned a car dealership I would do my best to hire Frank. Good job Frank!! Over the years I have received timely and professional service from ...

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DealerRater Dec 30, 2019

As always, purchasing from Knoxville Mercedes was a pleasant, stress-free endeavor. Frank Cardwell was very professional and made my wife and I feel very comfortable throughout the entire buying process. We are extremely satisfied with Frank and Knoxville Mercedes.

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DealerRater Dec 13, 2019

My experience was exceptional. Kind, courteous, & classy professional! Frank Cardwell was absolutely terrific in assisting with our purchase. He wasn't scheduled to work but came in just for us!!

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DealerRater Dec 4, 2019

My experience with Todd Ozias was wonderful! I am from Charlotte, NC and came in over Thanksgiving holiday to Knoxville and they took such good care of me that I bought my car there instead! Three different members of my family have worked with Todd and we have all had great experiences.

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DealerRater Nov 16, 2019

Jim was awesome, he waited for me he knew I was driving down from NJ with my trade and I would be arriving at 6pm. He waited around greeted me and the entrance, showed me my car let my take my pics and rev time for my AMG. Steve the finance manager was also very nice, not pushy at all presented me my options and let me choose what I wanted. I left at about 8pm, and I appreciate Jim sticking around until I was all ready to head out. Even sent me a text later that night to make ...

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DealerRater Nov 5, 2019

This was a dear Cole I purchased over the phone. When I picked it up it was beautiful. Thank you Frank Cardwell for giving us such a wonderful experience

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DealerRater Nov 1, 2019

I had a wonderful car buying experience with Frank Cardwell. Frank found the exact car I was looking for. He is very knowledgeable and a very nice person. The entire buying experience was the best I've ever had!

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DealerRater Oct 26, 2019

We had a great experience with Darryl. He was very personable and answered all of our questions and called us as soon as a vehicle came in that we were looking for. Everyone there was very nice!!!

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DealerRater Apr 23, 2019

It had been sometime since I purchased a car. So my sales person was very helpful and patient to help me get it done. I felt like they worked with me!

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DealerRater Feb 8, 2019

We're purchased a used BMW from Mercedes Benz of Knoxville and these people are the best. They did everything in their power to help

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DealerRater Dec 31, 2018

We were on a search for a specific vehicle in the southeast under a tight timeframe and I was impressed by the rapid and courteous response from this dealership.

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DealerRater Dec 15, 2018

I bought a 2017 Silverado from here that I found off of Facebook Marketplace. Contacted Frank Cardwell who was extremely knowledgeable and polite! He worked hard to make me feel I got a great buy and I’m truly satisfied with my purchase! I can’t speak for the dealership itself because I did not buy a Mercedes, but I can say he is a great representative on their behalf and everyone else I encountered was respectful and extremely helpful! Thanks again Frank Cardwell!

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DealerRater Dec 8, 2018

Excellent experience! Friendly, knowledgeable of all aspects of functions of auto. Will be purchasing from again when another auto is in need. Again...excellent experience.

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DealerRater Oct 30, 2018

Outstanding shopping experience! Would return any time but my car is a keeper... Highly recommend !!! Excellent pricing and outstanding financial service Thank you Mark and Steve

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DealerRater Aug 13, 2018

I told Jim (Ritter) I no longer had use for my GLE (4x4) since I postponed my plans to move up north and really preferred a 'regular 'car' over an SUV and mentioned that my preference was an E class. Jim immediately proposed 2 cars. As always he was completely transparent about every aspect of the car and the proposed deal with no gimmicks and no 'let's see how much we can get out of this guy' mentality so common in the car trade. This is the third time Jim has dealt with me in a wonderful way so I ...

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DealerRater Aug 5, 2018

Jim Ritter is awesome!! We purchased a new Mercedes-Benz today and the service was beyond expectations! If you're interested in purchasing a Mercedes, I highly recommend Mercedes-Benz of Knoxville! Ask for Jim Ritter!!

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DealerRater Jul 29, 2018

I was greeted with a water and a smile! Felt welcome and was introduced to Frank Cardwell soon after. Frank proceeded to show me several GL450's that were pre-owned and available. Then, he told me about one that he had just gotten in on trade that was in great shape. It was!! They gave me $500 less than another dealership offered on my trade, but still a fair value. The deal was made. Frank sent my pre-owned GL 450 to the detail shop and I was able to pick it up on Saturday morning (which was right in time to go ...

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DealerRater Jul 13, 2018

Would recommend this salesman and dealership to anyone that would be interested.. Everything that was promised was met. Everyone at the dealership greeted us with a smile.

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DealerRater May 3, 2018

Living approximately 100 miles from Knoxville, we began our negotiations for a used vehicle for our son by phone with Frank Cardwell and then completed the transaction with him at the dealership. Although I am a "somewhat difficult" person to deal with when it comes to buying a vehicle (something I always dread doing), Frank never became impatient. He cheerfully and knowledgeably answered every question we asked him. He could not have been nicer or more helpful. Also, Terri and Debbie were superb in quickly and efficiently finalizing the paperwork. (Thanks, Terri, for the sweet compliment.) As we left ...

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DealerRater Apr 27, 2018

excellent sales service. Brandon comer was great and very knowledgable. we love the car! would definitely go there again. would also recommend Brandon to friends

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DealerRater Apr 12, 2018

I recently purchased a Pre-Certified Mercedes from Mercedes Benz of Knoxville and had a wonderful experience. Frank Cardwell administered the sale with professionalism and passion. His enthusiasm for German engineered automobiles is second to none. I've been a loyal customer to Mercedes of Knoxville for over a decade, mainly because of their professionalism and customer service. I would highly recommend Mercedes Benz of Knoxville for sales or service if you desire a gratifying experience.

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DealerRater Apr 4, 2018

Frank Cardwell, is an excellent salesman. Here truly cares about finding the vehicle that you are desiring. I wished we would have saved our 4 hours and went to Frank right away, but we gave our word to look at another vehicle that we drove from Nashville to purchase, and that dealership lie about the vehicle being in a wreck and cleared the computer codes so the Service Engine light would not appear, we came back in 45 minutes we were in our CLS550. This was the smoothest transaction that we have ever encountered, all the stress and pressure was taken away. ...

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DealerRater Mar 25, 2018

Frank Cardwell handled the entire process with courtesy and professionalism - I am pleased to recommend him and the entire staff there to anyone. Frank has followed through with everything as agreed, even after the sale.

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DealerRater Feb 27, 2018

I recently purchased a 2015 Mercedes-Benz C300 from Mercedes-Benz of Knoxville. My salesman, Jim Ritter, did an exceptional job of answering all questions, and explaining in detail, the functions of the vehicle. Once my wife and I decided on the vehicle, the purchase was effortless, due to the salesman and the staff. I will definitely recommend this dealer and salesman to others, and will make another purchase in the future. Aaron

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DealerRater Dec 19, 2017

I recently purchased a vehicle from Darryl Bartlett I couldn't have had a better experience he and the finance person done everything they promised. Thanks so much

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DealerRater Oct 11, 2017

I would like to personally thank Jim Ritter for making a seamless purchase of the GMC Truck I just purchased. He was always on top of things and called me back immediately on responses. This is exactly the experience purchasing a car should be like, Great Job! one of my top 2 car buying experiences. Jim is very honest and works hard to get the deal done.

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DealerRater Sep 14, 2017

Many years ago I had a very bad experience with the service department of Mercedes of Nashville in Brentwood. Because of that I decided to buy a Mercedes from Mercedes of Knoxville in 2014 which was a pleasant experience. A few weeks back I found out about the new Mercedes Benz of Music City which is actually about 20 miles closer than the one in Knoxville and decided to talk with them about the purchase of a new GLE to replace my SLK. Bad decision. I was met with the worst 'used car lot gimmicks' and immediately understood that Knoxville was where ...

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DealerRater Aug 25, 2017

This was, by far, the best car buying experience I have ever had. Jeff Bender and Jim Ritter exceeded my expectations for fair pricing, information disclosure, and low pressure sales. When I purchase my next vehicle I will certainly go back to Mercedes of Knoxville! Awesome!!

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DealerRater Jul 31, 2017

The sales experience was amazing.It was exceptional and personal. He took time to explain things in detail.. I would highly recommend this dealership . Thank you !

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DealerRater Apr 2, 2017

Amazing service and team. Exceptional customer care, working around my wants and needs. Tony and Steve worked non stop for me to get a dream car that fit all my needs without me feeling the pressure to buy till I was 100% ready and comfortable with everything. Fast fast process and easy for me, they had everything ready once we finalized the details and I was in my new car before I expected. Tony is unlike andy other salesman, period. Perfect experience.

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DealerRater Dec 20, 2016

We purchased a new car from Mercedes today, our third . Mercedes sales representative Jim Ritter was was very helpful, non pressuring, and pleasant to deal with throughout the purchase. He thouroughly explained the operation and the various options and never hurried through any part. If we purchase another car from Mercedes we would gladly deal with him again. Thanks again Jim, for your help to two old people who are a little slow.

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DealerRater Nov 14, 2016

Jim Ritter is the ultimate professional. It took us over 2 months (due to extenuating circumstances) and multiple trips to the dealership to make our selection. We are not the typical Mercedes Benz customers, as we explained to Jim, but he treated us with the utmost respect. We explained our situation to Jim and he was gracious with his time and went to great lengths to help us find the SUV that fit our needs. Jim has a world of knowledge about Mercedes Benz products. By the time we finished the final paper work we felt like part of the family. ...

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DealerRater Apr 10, 2015

We have bought two cars the sales people are great ! They go out of there way to help you !! I can say I literally drove my car off the show room floor!!! What a great experience!!

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DealerRater Feb 28, 2014

Just got my fourth Mercedes from Jim. I have nothing but the highest praise on every aspect of this dealership. Pure class all the way. Thanks for a perfect transaction

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DealerRater Apr 22, 2008

After moving here last year we had our ML320 serviced through Knoxville Mercedes. We were extremely pleased with our service rep Gary Evans. He went way above and beyond to help us. He is the most knowledgeable and helpful service rep that we have ever dealt with over the years. We have been ocassionally looking for a new car at the dealership since last summer. We met Jane Miller and have worked with her since then. She is one terrific lady. Very professional, knowledgeable and not pushy at all. We have stayed in touch over the last months and last ...

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DealerRater Dec 1, 2006

Bought a Certified Pre-Owned Mercedes-Benz over the internet and phone. This dealer did everything I asked and shipped the car to me. It was just as represented and I'm delighted with the vehicle and the dealer's service. The car was very well prepared and immaculately clean. Like new. So I'm a happy owner and thank these folks for their efforts.

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DealerRater Jan 31, 2005

I looked seriously at cars at 5 other dealerships in town (all in the same price range of $29,000-$34,000). Mercedes-Benz of Knoxville was by far the best dealership to work with. Buck Arnwine (Sales Manager) and Joel (Salesman) were very low-pressure, honest and forthwright with all my questions. They listened extremely well and offered the best solution to my particular situation. I am extremely satisfied and highly recommend this dealership!

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