Customer Testimonials

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DealerRater Jun 1, 2022

Frank Cardwell was a pleasure to work with. Greatly appreciate his service, friendliness and professionalism!

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DealerRater May 27, 2022

Javier was a wonderful salesman, he was very thorough and made sure that all my needs were met. Highly recommend!

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DealerRater May 27, 2022

I love buying my.cars at Mercedes-Benz of Knoxville. Javier Escobar made the process easy for me. I had been in an auto accident and had limited mobility, but Javier brought cars and paperwork to me while I was at the dealership. He explained everything to me in detail. Thank you Javier and Mercedes-Benz of Knoxville.

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DealerRater May 27, 2022

Great experience for my first time dealing with an out-of-state dealership. I dealt with Brandon he did an excellent job in all fields. Amazing service, especially for an out-of-state dealership. I highly recommend Mercedes Benz of Knoxville and their salesperson Brandon.

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DealerRater May 26, 2022

I had a great experience and loved working with Javier. Everyone was so friendly and very professional. First time buying a Mercedes and I Love it.

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DealerRater May 26, 2022

Darrell, Javier , GM and Debbie were just great! If I lived near Knoxville, would shop no where else for a vehicle. Thanks to everyone involved. Joe Allen, LUTCF New York Life Ins. and Annuity Co.

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DealerRater May 25, 2022

Be sure to get with Frank Cardwell. Efficient and pleasant to work with during my purchase.

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DealerRater May 22, 2022

Excellent dealership. Frank is professional as can be and makes buying a vehicle simple and easy. I highly recommend dealing with him and this dealership any time you get the chance.

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DealerRater May 11, 2022

Second time purchasing from MB Knoxville. Good people. Great deals and service. Frank is the man!

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DealerRater May 7, 2022

Very professional with a family environment. Very Fast and made me feel comfortable in my first purchase!!

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DealerRater May 3, 2022

This was the fastest I’ve ever purchased a vehicle! Frank and Basil were absolutely amazing to work with. I had my kids and they both included them in on the purchase and made it way less boring during paperwork. I will definitely look to them first for further purchases.

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DealerRater Apr 24, 2022

I have bought 3 vehicles from Frank Cardwell in the last 4.5 months. He is amazing and made me feel part of the family.

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DealerRater Apr 22, 2022

Mercedes of Knoxville was an excellent place to do business with. My sales associate, Frank Cardwell, was very responsive and respectful from the get-go. He and the finance manager Basil Eleisah were a pleasure to work with and made the process smooth and quick. I was purchasing a used vehicle which was clean inside and out before I arrived. I would highly recommend this dealership to others!

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DealerRater Apr 21, 2022

absolutely perfect.Bennie and Javier created a phenomenal experience.There was zero drama.If they called today and asked me to come work for them i probably would.its just a perfect environment.love you guys thanks so much

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DealerRater Apr 19, 2022

Javier is great and responsive. He helped a lot during our purchase. I would like to highly recommend him.

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DealerRater Apr 19, 2022

For the better part of a decade now I've been coming to MB of Knoxville and working with Frank. He makes my car shopping a breeze each time I come in. Straight forward, professional, highly recommend Frank and this entire dealership!

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DealerRater Apr 18, 2022

My car buying experience was excellent! Javier Escobar listened and helped throught the whole process. Truley a class act!

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DealerRater Apr 18, 2022

More than pleased working with Javier Escobar with Mercedes Benz of Knoxville on the purchase of a New Sprinter Van. Javier and the MBoK staff were more than helpful and accommodating. Ongoing service and support has been wonderful too! Thanks Much!

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DealerRater Apr 18, 2022

Always trustworthy, professional and respectful of our time. Javier is really great to work with and very customer centric.

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DealerRater Apr 18, 2022

Great service, was really taken care of by the staff and especially Javier Escobar. Would highly recommend Mercedes-Benz of Knoxville.

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DealerRater Apr 18, 2022

Great service for both myself and my daughter... will continue to access MB of K especially with Karen Cooper and Gary Evans helping in Service too

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DealerRater Apr 18, 2022

From looking at An s550 to the purchase of the perfect s550… The dealership has been nothing but top notch.. I was more than happy to drive an hour and half to buy it… never stuffy or snobby.. Always as if I was a long lost friend!!!

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DealerRater Apr 18, 2022

This was my second purchase at M-B of knoxville. Once again Javier did an outstanding job getting us into the car we wanted and hands down the best car buying experience you will ever have.

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DealerRater Apr 17, 2022

It’s a great place to buy a car! Professional and courteous. No pressures or hassles!

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DealerRater Apr 17, 2022

Hands down the best genuine customer service we’ve ever had. Javier worked hard to find the perfect car for us. Highly recommend.

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DealerRater Apr 17, 2022

Javier was the greatest, most knowledgeable salesman at MBK. He listened and went above and beyond to make it the perfect MB I was looking for and wanted. I would highly recommend him and hope he receives the recognition he is very deserving of. Besides, his knowledge of these vehicles, he was one of a few that could tell me what AMG means and stands for. He definitely does his homework and has a love for these cars that shows!!!!

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DealerRater Apr 17, 2022

This was our second purchase from M-B of Knoxville. The thoughtful attention to details make the process a pleasure. Thank you.

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DealerRater Apr 16, 2022

I have purchased a LOT of vehicles in my life and this was one of the most relaxed experiences I've had. Javier Escobar was great. He was informative and went out of his way to insure that I saw everything on the vehicles I looked at. Each time I've been in the facility everyone has been very friendly and asked if they could help. I'll be back to buy my next vehicle from Javier.

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DealerRater Apr 16, 2022

Frank Cardwell was wonderful to work with. This was my first experience at Mercedes Benz of Knoxville and he made me feel so at ease. He was honest and upfront with everything I was asking, not to mention so patient! I absolutely love my car! I will definitely refer anyone I know looking to buy or trade to Frank! Such a great experience! Thank you Mercedes Benz of Knoxville and Frank!

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DealerRater Apr 15, 2022

Mitchell and the service crew where great. From out of town and needed help. They exceeded expectations

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DealerRater Apr 15, 2022

I was in a pinch on vacation after having a breakdown and Frank Cardwell came in clutch and had me in and out in no time and back to enjoying my vacation. This was the easiest car buying experience at a dealership I’ve had!

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DealerRater Apr 14, 2022

Frank at Mercedes of Knoxville was fantastic to work with! He spent hours with us and answered all of our questions (even those I texted later!). He was up-front, honest and immensely patient during our first Mercedes purchase. I highly recommend Frank & Mercedes of Knoxville to anyone looking to buy, sell or trade!

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DealerRater Apr 13, 2022

Frank Cardwell was great to work with, from showing the vehicle all the way to my purchase and driving my new vehicle off the lot. Everyone involved made sure I was comfortable and worked to provide me with excellent service.

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DealerRater Apr 9, 2022

I placed a build order with MB - Knoxville in 2021. I worked with Javier after a recommendation from Allison Born. I originally worked with Allison with my previous MB. Javier and Allison did not disappoint! Javier kept frequent status of my order and was great to work with when it was received from the manufacturer. Javier was awesome and I would recommend him to my friends for sales!! Allison was wonderful as well!

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DealerRater Apr 8, 2022

The whole buying experience was great, start to finish. Frank Cardwell was super helpful and informative, and made the whole experience smooth as silk. We had to deal with several hurdles due to so many people being involved, out of state in multiple states. Through it all, Frank was easy to work with, greatly informative and helpful, and guided us through it easily. All went well, and we couldn't have asked for a better experience! Thank you, Frank!

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DealerRater Apr 7, 2022

We just bought our second Mercedes from Frank Cardwell. Very informative, patient, and low pressure. I would refer anyone to him. We’ll be back!

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DealerRater Mar 29, 2022

We travelled from NM to purchase our new Mercedes. We worked with Javier... Excellent customer service. We will call him for our next one!

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DealerRater Mar 29, 2022

This is the second vehicle have bought from Mercedes Benz of Knoxville in the past 6 months. We love dealing with our salesman;Javier Escobar. He was very accommodating and patient with us as we decided on the new vehicle we wanted to purchase. We decided on the GLC 300. I really love this vehicle and it checks all the boxes I was looking for in a work vehicle. The dealership has been top notch to work with and because of the last two purchases we will definitely make future purchases with them. Mercedes’ has definitely been the vehicle’s we we’...

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DealerRater Mar 24, 2022

This dealership was wonderful! The staff were all very nice and made a point to even speak to our one year old. We didn’t leave there with any doubt or questions about our purchase.

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DealerRater Mar 23, 2022

Excellent to work with, very accommodating. Especially Javier in sales and Josh in the service department.

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DealerRater Mar 21, 2022

I worked with Frank Cardwell to purchase a used car. He was easy to work with and didn’t put any pressure on me to buy. He was extremely helpful and the staff were very friendly. I will gladly give Frank the highest recommendation to friends and family in the future.

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DealerRater Mar 19, 2022

Frank Cardwell was amazing. We have been looking online for months for the right car. We found it, and Frank had everything ready for us when we drove in from Ohio. However, when I saw it, I realized it was not “my car”! Frank was so patient and understanding. Thankfully, there were a few more to see, and I left with a beautiful C class night edition that I absolutely love! His attitude and kindness made the whole experience a complete success.

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DealerRater Mar 16, 2022

Everyone was wonderful!!! It was a pleasant experience working with you guys. We look forward to our next purchase!

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DealerRater Mar 16, 2022

It was an absolute pleasure through every step of my purchase. I am thrilled with my new GLS 450 AMG .For me personally it is always about the experience and this one is (one for the books). Javier Escobar rolled out the red carpet for us. Our family talked about the experience on the 2 hour drive back to Chattanooga. They set the bar high. This was the best car buying experience so far. Javier Escobar you're the best!!

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DealerRater Mar 13, 2022

An absolute pleasure from start to finish…no pressure, professional, and completely painless car purchase! And would definitely recommend Frank Cardwell.

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DealerRater Mar 10, 2022

Frank Cardwell was a pleasure to deal with and highly recommend him and the team at MB @ Knoxville

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DealerRater Mar 9, 2022

I was so disappointed with service dept. at Merc of Knoxville, I considered changing to another car mfr. after 3 bad service experiences. Then I asked the collision dept. to replace my front bumper due to years of rubbing parking curbs. I was clear to them there was no accident and I would not file an insurance claim so out of my pocket. I dropped the car off on the appointment date, had to rent a car and proceeded to wait. On Friday, day 5 no updates or returned calls. On Monday, day 8, I went to the dealership to get an update. ...

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DealerRater Mar 9, 2022

Frank is an absolute professional! He made the buying process seamless and gave excellent service.

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DealerRater Mar 4, 2022

We are so pleased with our GLE purchase. Frank Cardwell took care of us before, during and after the sale to make the entire experience so positive. I highly recommend Frank Cardwell and Mercedes Benz of Knoxville.

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DealerRater Feb 27, 2022

We can not thank Frank and his team enough! They made the process of buying our car so smooth and so enjoyable! Not to mention it was absolutely cleaned to perfection!

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DealerRater Feb 26, 2022

Frank and all the staff were amazing! Will definitely be back to buy from them again!

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DealerRater Feb 25, 2022

Javier Escobar is the best person you have on staff. He gave 1000% to me. He made me feel welcome, and helped me every time I called or came by with a question about the car. I am pretty sure I bought the car because of him and I could not be happier with my decision. He knew what I needed and found it.

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DealerRater Feb 24, 2022

They go above and beyond no matter how many times you call them. Excellent customer service and easy to work with.

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DealerRater Feb 22, 2022

Frank was a great salesman very easy to work with and very quick financial services awesome team would recommend to anyone thank you guys

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DealerRater Feb 20, 2022

Frank was amazing to deal with. He had everything ready for us when we got there from our “4 hour” trip from west KY to Knoxville! He was professional over the phone and in person, but also made you feel you had known him forever. Car was exactly as he had assured over phone and had us in and out in a excellent timely manner. Would definitely buy another vehicle from him and the Mercedes of Knoxville group in the future!!

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DealerRater Feb 17, 2022

Frank Carswell was great to deal with and I would not hesitate to contact him for any future automotive needs.

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DealerRater Feb 15, 2022

Frank Cardwell was our sales person. Great to work with! Lots of patience! Helpful and never made us feel pressured into something

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DealerRater Feb 12, 2022

Frank was professional and even when he realized we were from out of town, treated us as “local” folk that were interested in buying a vehicle. We bought one and when I trade it on I would drive back to Knoxville just to have the opportunity to work with him AND Dane again. Best Mercedes dealers in the Tennessee area!

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DealerRater Feb 12, 2022

I have bought many cars from this dealership. I recently had the pleasure to work with Frank Cardwell on a used purchase for my son. Frank is the ultimate professional, completely trustworthy, and a really good man. Highest recommendation.

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DealerRater Feb 3, 2022

Frank helped me with purchasing a pre-owned Ram and made the experience as seamless as possible even with me buying out of state. Professional and courteous and patient!

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DealerRater Jan 30, 2022

Frank, did a good job of finding us a certified used GLS450 with only 33k miles. It had a couple of imperfections that they fixed to make it look like new. It drives like a new car and we very happy with it. Travis and Sherry

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DealerRater Jan 26, 2022

Frank was very professional and easy to work with. Made our purchase a great experience. Thanks!

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DealerRater Jan 26, 2022

Frank was great to work with! Very responsive and answered all of my questions. I ended up walking away with exactly what’s I wanted. Frank and the rest of the staff were very nice and helpful.

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DealerRater Jan 9, 2022

Frank provided me with prompt and professional service. I would recommend this dealer to all friends and family.

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DealerRater Jan 5, 2022

Frank was incredibly helpful. He made everything super clear and helped us throughout the entire buying process. Would definitely choose to work with him again in the future.

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DealerRater Dec 27, 2021

We found a great car with Frank's help. He was great to work with and very patient with us. He found us a awesome used car for a great price. We will definitely return Mercedes of Knoxville and use Frank Cardwell on our next vehicle purchase.

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DealerRater Dec 23, 2021

Frank Cardwell is so good. He found the right Sprinter Van for me, kept me informed of progress at the factory and then was there to walk me through the pickup progress. I am so thankful to be able to have worked with him!

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DealerRater Dec 23, 2021

Frank is the man. Made the whole process quick and painless and did it with class. I drove 3.5 Hrs and when I’m in the market again I know who I’ll reach out to. They know a thing or 2 about building customers for life!

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DealerRater Dec 23, 2021

Outstanding service! My wife and I and our two children were on our way back from Sevierville to Louisiana early this morning and had a coolant light come on in our car saying it was a tad low. So we pulled into this dealership, had an awesome gentleman take our car to top off the coolant and returned back in less than 7 (I repeat), 7 minutes. We got back in the car, warning light NEVER came back on and drove 600 miles home. Safe! This place was incredibly smooth and managed very well. I just wish I could have caught the gentleman’...

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DealerRater Dec 22, 2021

Frank and the Mercedes Benz of Knoxville were a pleasure and joy to work with. We knew going in what we wanted and they made the process easy and enjoying. Definitely pay them a visit whenever you’re in the market to grab a new ride!

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DealerRater Dec 16, 2021

So grateful to the team, especially Frank, for helping our vanlife dreams come to fruition! Their dedication to customer satisfaction is superb! Highly recommend to anyone looking for a great vehicle!

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DealerRater Dec 16, 2021

We found quality, value, and a great experience with Mercedes-Benz of Knoxville. Frank Cardwell helped my family find the perfect vehicle to meet our growing needs. The service was excellent, the customer experience was excellent, and I would gladly recommend doing business with Frank Cardwell and Mercedes-Benz of Knoxville.

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DealerRater Dec 15, 2021

Frank was awesome and super nice. He made buying a car actually enjoyable! Definitely will be returning when needed!

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DealerRater Dec 12, 2021

Excellent service, professional staff and overall great experience. I recently purchased Sprinter from Knoxville TN Mercedes dealership. Our sales representative Frank Caldwell answered all my questions and walked me through the purchase process. I would highly recommend him as sales representative and this dealership as reliable and professional.

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DealerRater Dec 10, 2021

Had a great experience with Mercedes Benz of Knoxville. We Worked with Frank Cardwell, he was very professional and listened to what we needed. The whole process was very smooth, and we love our new Mercedes SUV. Will go there again, highly recommend!

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DealerRater Dec 10, 2021

Frank was great to work with and the process went very smooth and painless. Thanks again for all your help with our new sprinter we love it!

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DealerRater Dec 6, 2021

Todd really took the time to help me find the vehicle that made me happy and I love my Mercedes. He is very knowledgeable of the the vehicles and I love my new GLC

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DealerRater Dec 3, 2021

Joel is one of the most knowledgeable Mercedes people I have ever known. I wouldn’t recommend anyone else to assist in your purchase!

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DealerRater Dec 2, 2021

We are beyond delighted with our car buying experience at MB of Knoxville. Frank was so incredibly kind, knowledgeable, and professional, and made sure our family felt welcome the entire time. I would recommend him and MB of Knoxville to anyone who is on the market for a new car.

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DealerRater Nov 29, 2021

Frank was a pleasure to work with. He was trustworthy and followed through with everything he promised on our car purchase.

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DealerRater Nov 29, 2021

I first connected with Frank Cardwell three years ago when I first started considering a purchase of a new Mercedes Sprinter van. Over the last couple of years he has patiently answered my questions from time to time as I would randomly reach out to him with various inquiries. When I was finally ready, Frank was able to locate a 4x4 Sprinter for me. So happy that today I was able to pick it up! Thank you Frank for being so knowledgeable and working with me as I got ready for this this purchase.

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DealerRater Nov 17, 2021

I had a wonderful experience with Frank. He found me the prefect CPO Mercedes Benz.

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DealerRater Nov 10, 2021

Always a great experience at Mercedes of Knoxville! Missed working with our favorite salesman, but had a great time with the new one.

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DealerRater Nov 3, 2021

My experience with MB of Knoxville, and specifically Frank Cardwell was outstanding. Purchasing a vehicle can be a stressful event and in my case (across the country) it was daunting. Frank made this one of the best purchase experiences I’ve had. He was professional, direct and incredibly responsive. Thanks a bunch Frank and MB of Knoxville

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DealerRater Oct 31, 2021

We found Frank Cardwell to be very professional. He was very knowledgeable of the vehicle we were interested in and it was truly a pleasure working with him.

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DealerRater Oct 29, 2021

Fantastic experience with Frank!! I’ve been buying cars for 20 years and this was by far the best experience I’ve had on a car lot. No pressure and good energy all around. Frank has gone above and beyond to make sure I’m pleased with my purchase, even keeping contact post sale. Thank you Frank, will definitely be back for my next ride.

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DealerRater Oct 29, 2021

An unexpected traffic accident required us to replace our Mercedes SUV a year earlier than planned. I didn't want a payment right now, so we were shopping for a used car we could buy with cash. It was a difficult search, as the Covid-induced price escalation was in full swing. Everything was priced well above blue-book. We tried out lots of cars, but weren't finding the right car at the right price. Then we stumbled upon Frank Cardwell. Frank was a pleasure to work with. He showed us a local trade that had just been taken in. It ...

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DealerRater Oct 27, 2021

Frank was great ,we found this Tahoe 30 min after he posted it and went to get it the next day He went out of his way to accommodate us They serviced and cleaned the vehicle, it looks and drives great Thanks Frank

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DealerRater Oct 26, 2021

The experience was great. The salesman was pleasant and easy to work with. The sale of the car did not take long, quick and easy 😁

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DealerRater Oct 19, 2021

Enjoyed working with Frank and Basil on purchasing a 09’ s550. It was purchased sight unseen and really did not talk to anyone except by text and email. The car was delivered as promised.

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DealerRater Oct 17, 2021

Frank Cardwell and the team at Mercedes-Benz of Knoxville are amazing! We found a truck online and live three hours away. We started working with Frank over the phone and he made the experience very comfortable. This is the first vehicle I have “mostly purchased” over the phone and it was great to deal with someone you can trust. I would highly recommend working with Frank!

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DealerRater Oct 16, 2021

Wow!! Frank Cardwell is on point with the sales of the Mercedes Sprinters. He and his team are quick to get you through the buying experience without missing a step. We are buyers from out of state and made our experience Smooth and Relaxed. Furthermore-absolutely zero misleading information about the deal.. Way to go Frank !!! You have changed my perspective for the better- the Way a Deal should be done! Thanks again ~Alex & Lorri

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DealerRater Oct 15, 2021

Great experience dealing with Frank beginning to end! Customer satisfaction is obviously very important to him. He’s a true professional.

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DealerRater Oct 14, 2021

Had a fantastic experience with Frank Caldwell and team. Bought a Sprinter sight unseen from another state and every aspect of transaction was flawless with excellent communication. Highly recommend this dealer.

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DealerRater Oct 8, 2021

Frank Cardwell really did a great job for us. We are out of state and the transaction was done from afar, Frank explained things very well, was always quick to respond to questions, and was very professional throughout !

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DealerRater Oct 8, 2021

Joel provided excellent service and made things incredibly easy for us today. Amazing experience overall

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DealerRater Sep 29, 2021

I was a new customer and Frank and the staff made everything smooth and worry free. They provide professional knowledge and great customer service!

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Cars Jun 9, 2021

Jim Ritter our salesman was excellent. He was friendly, helpful, and very courteous. The buying experience for Mercedes-Benz of Knoxville was overall a 10. I would highly recommend them and will buy from this dealer again.

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Cars Jun 20, 2020

We carried our Metris for service. The waiting area was very clean and great snacks. We looked around at new cars and met Frank Cardwell in sales and he gave us excellent service and we bought a 250 GLA. Everyone was very helpful and friendly. The car was detailed great. Wendy in service as very helpful to and we ordered a part and they received it the next day and gave us a call. Thanks everyone at Knoxville Mercedes Benz. B. Gibson

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Cars Jun 4, 2020

Lauren Bain, and staff at Mercedes of Knoxville were great. Just purchased a used e class from them ,and was very pleased with the whole process.


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