Open Today! Sales: 9am-6pmService: 7:30am-6pm
Mercedes-Benz Models
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CLA
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GLA
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C-Class
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GLC
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SL Roadster
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GLE
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E-Class
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CLS
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GLS
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SLC Roadster
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G-Class
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S-Class
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Hybrid & Electric
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Convertibles
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AMG® Vehicles
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smart Car
On-Site Full Service Collision Center
Whether it’s a few scratches from a fender bender or your car needs some major body work from a car accident, Mercedes-Benz of Knoxville Collision Center has the tools and technology to fix your car like new. Mercedes-Benz of Knoxville Collision Center repairs all makes and models and works with all insurance companies. We are an I-CAR Gold Class™ Collision Center. By becoming Gold Class, we are demonstrating to our customers, our staff, and the industry that we are committed to the highest standards of professionalism.
Mercedes-Benz of Knoxville Reviews
Google
Dec 3, 2018
Nice, Clean and Friendly service. Very positive visit.
Yelp
Dec 3, 2018
We purchased a car from Mercedes-Benz of Knoxville a couple of days ago with the help of Frank Cardwell. We have never been treated as nicely as we were by Frank Cardwell. He was a lot of help to us in purchasing a car that we really like. We highly recommend him to anyone needing to purchase a car.
Google
Nov 30, 2018
Took my E350 in for service. Staff is very pleasant to deal with and they were quick to complete my car.
Google
Nov 30, 2018
Great experience. Todd made the process simple and smooth and we didn’t have to waste a lot time. Very professional and courteous.
Google
Nov 27, 2018
Update to post: I have received my car back and so far the check engine light has remained off. I will also clarify the car was purchased from another Mercedes Benz dealership. I was frustrated when this was posted and overlooked to mention that but my frustration was with the service dept and not the sales side. When I went back to pick up my car they were very attentive to all the concerns in my post. I do appreciate that. I also understand that there are no new gas Smart cars available now but there should be a gas option for courtesy vehicles especially if the car is going to be there for 5 days or more. The person at the counter would not even discuss it when I explained that I lived further than the car would allow to drive back and forth or to work. In addition there is no where that the car could be charged while I was at work. With my car there for the week I was left with no realistic option from the service dept and no clear communication as to when I was supposed to receive my car back. Its was supposed to be finished on Tuesday and ended up being Friday evening, no called me Tuesday or Wednesday to tell me. I had to call and still wasn't given an estimate or offered any options. Thursday was a holiday, however, even when picked up Saturday there were still the issues of it not being ready when we got there. So I still have mixed feelings about the experience but appreciate them contacting me to discuss it.Previous post: I bought a 2017 Smart car because it was the last year they were manufacturing gas engines. Had my other for 9 years and not a problem. Before I even had the the permanent tags or made the first payment I get a check engine light and the car wont start. So I take the car in, the only courtesy car they have is an electric one. 60-70 miles per charge with a charge time of 12 hours. Would not even entertain the option of any other car. They ordered parts to fix my car and I came to pick it up on Saturday. The car alarm started going off 2 hours after picking it up and continued to randomly go off for the next 48 hours until the service dept opened. So I call, they told me they didn't have an appointment so I could bring the car in the next day (as the car is actively alarming in my drive way). Turns out this is a common issue, but they allowed me to bring it in. Kept my car 5 days, called me 30 minutes before they closed to come and pick it up. So we go pick it up the next day. They couldnt find the valet to get the car, so we wait. Once they find the valet they tell us well the car hasn't been cleaned so we will clean not for you. We waited for over an hour, they closed as we were leaving. And guess what? An hour later the check engine light is back on. Make an appointment to bring it in again. Same error. Was told they aren't sure what the problem is or able to give me an estimate on how long they need the car. Only courtesy car they will offer is an electric car, which would get me home but not back if my car is ready because it has to charge half the day . Extremely disappointed with the service. Been here 3 hours and no updates. At this point I'm looking at just getting rid of the car if this is the level of service I can expect
WELCOME TO
Mercedes-Benz of Knoxville
Mercedes-Benz of Knoxville understands the importance of serving customers as far south as Athens and Tellico Plains, as far west as Monterey and Crossville, as far north as Monticello and Parkers lake, as far east as Dandridge and Gatlinburg and every town in between. We provide the right services to make sure these needs are met. We strive to offer the best experience whether it be for Sales, Service,Parts or Collision center. We have been locally owned and operated for over 100 years as part of the Furrow Automotive group.
We offer a large selection of new Mercedes-Benz, Sprinter and smart vehicles for you to choose from. As an AMG® Performance Center, we have a large assortment of the exclusive AMG® models. If we don’t have the model you’re looking for in stock, we’ll arrange to get the vehicle of your dreams for you!
We also have a full inventory of pre-owned and Certified Pre-Owned vehicles that are carefully selected and inspected. Now with unlimited peace of mind our Mercedes-Benz Certified Pre-Owned vehicles offer assurance through a painstaking certification process and 24-hour Roadside Assistance, every Certified Pre-Owned Mercedes-Benz now comes with industry-leading coverage: an unlimited-mileage warranty for one year that can be extended for up to two additional years. So no matter what your odometer reads, your confidence will know no bounds.
We realize that along with best in class service, value is important to you. This is why we offer a wide variety of affordable financial packages for the new or pre-owned vehicle you select. Mercedes-Benz of Knoxville has strong relationships with Mercedes-Benz financial as well as many local banks and credit unions for your convenience. We want to extend the very best terms that are available to us to you.
Mercedes-Benz of Knoxville fully realizes that time is the new Luxury statement. We strive to offer a complimentary appraisal of your vehicle as you walk in the door, and gather all of the information pertinent to help you choose your dream car. With the aid of an iPad, we’ll clearly demonstrate all of the features important to you. When it comes to negotiating, we will show you multiple payment options with trusted information from KBB or Autotrader on your vehicle. After you choose what is right for you then as a team we coordinate your delivery of which can be completed by our highly trained Product Concierge. Your time is too valuable to waste, so we will expedite every aspect of the sales process.
When it comes to service we have 18 factory trained technicians using only the finest in factory authorized parts. We want your tire business so we offer a best price guaranty on OEM tires anywhere in our area. We offer valet service for customers up to 50 miles away with an appointment, courtesy vehicles and if you would like wait for your vehicle to be serviced a luxurious waiting area with free WI-Fi, snacks, gourmet coffee fitting for a luxury automotive franchise.
Mercedes-Benz of Knoxville has a state-of-the-art collision center on–site. We are an I-CAR Gold Class™ Collision Center. It is estimated that only 20% of repair shops currently meet the rigorous Gold Class standard. To maintain Gold Class, we must continue to develop the knowledge and skills of our staff to advanced levels. By becoming Gold Class, we are demonstrating to our customers, our staff, and the industry that we are committed to the highest standards of professionalism.
Mercedes-Benz of Knoxville is very fortunate to have a friendly professional staff that will be happy to assist you in any way of communications you prefer. Browse through our top rated website and if you need any additional information feel free to email, call or text.
No matter where you are from we want you to experience a unique take on an automobile dealership.The Knoxville News Sentinel has awarded Mercedes-Benz of Knoxville the Best new vehicle dealership in 2015 and in 2016 a Favorite in new automotive, pre-owned automotive and service.
We are conveniently located at 10131 Parkside Drive in Knoxville. You can also contact us online or by calling (865) 777-2222.
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Contact
(865) 777-2222
Call Now10131 Parkside Drive • Knoxville, TN 37922
Get DirectionsToday's Hours:
Open Today! Sales: 9am-6pm
Open Today! Service: 7:30am-6pm
Mercedes-Benz of Knoxville
10131 Parkside Drive
Knoxville,
TN
Phone: (865) 777-2222
https://goo.gl/maps/pZqomqi4f5q
35.9093518
-84.1235509