Mercedes-Benz of Knoxville Earns 7th Consecutive Year of J.D. Power Excellence
We’re proud to announce that Mercedes-Benz of Knoxville has once again been named a J.D. Power Diamond Dealer of Excellence for 2025 — marking our seventh straight year earning this elite recognition for outstanding customer sales experience. This prestigious designation highlights dealerships that consistently deliver top-tier service and adhere to industry best practices, as verified through rigorous evaluations and customer feedback.
Seven Straight Years of Superior Customer Experience
Achieving Diamond status for the seventh consecutive year is a testament to our unwavering focus on customer satisfaction. Each team member at Mercedes-Benz of Knoxville plays a role in creating an exceptional buying experience, and we’re honored to have that commitment recognized by such a respected organization.
“Earning this certification for seven years in a row speaks volumes about our team’s dedication,” said Jeff Bender, General Manager. “We are constantly growing to serve our customers better through endeavors like Knoxville BodyWerks, Parkside Auto, and Parkside Car & Van Rental. Our staff works hard to exceed expectations every day, and we’re incredibly proud to celebrate this accomplishment together.”
Why J.D. Power Dealer of Excellence Certification Matters
The J.D. Power Dealer of Excellence Program℠ is designed to help consumers identify dealerships that go above and beyond during the vehicle purchase process. J.D. Power — an authority in consumer insights for over five decades—uses both customer satisfaction data and in-store evaluations to certify only the best retailers.
To qualify, dealerships must:
- Be among the top performers in their brand’s Sales Satisfaction Index (SSI) scores
- Undergo a detailed audit of sales practices and dealership operations
- Demonstrate transparency in pricing, efficient negotiations, and customer-friendly processes across all aspects of the buying journey
Only a limited number of dealerships across the country meet the high standards required for this certification. Achieving Diamond status means Mercedes-Benz of Knoxville has reached this milestone five or more times, placing us among the most customer-focused retailers nationwide.
What This Means for Our Customers
When you visit Mercedes-Benz of Knoxville, you’re choosing a team that’s recognized for delivering a stress-free, informative, and transparent car-buying experience. It’s not just about selling a car — it’s about building trust and long-term relationships with our customers.
We are truly honored to be a 2025 J.D. Power Diamond Dealer of Excellence and grateful for the continued support of our community.
To learn more about the J.D. Power Dealer of Excellence Program, visit jdpower.com/us-doe.
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