MERCEDES-BENZ OF KNOXVILLE SERVICE DEPARTMENT VALUE STATEMENT

• Knoxville’s Only Authorized Mercedes-Benz Dealer
• Certified Factory trained technicians
• State-Of-The-Art Diagnostic Equipment
• Parts and Labor Warranty On All Work Performed
• Genuine Mercedes-Benz Parts
• Vehicle Value Preservation
• After Hour Vehicle Drop-off
• Complimentary loaner vehicle (by appointment)
• Convenient Shuttle Service
• Complimentary vehicle wash and vacuum
• Comfortable waiting area with:
  • Cable TV
  • Wireless Internet Access
  • Specially Roasted Coffee, Water, and Snacks
• Quick and Convenient Service Scheduling

Service Department Team Members

Curtis Tisdale
Certified Warranty Booker
7 years MB experience

Kelly Clark
Master Certified Technician
Shop Foreman
13 years MB experience

Aaron Broyles
Star Certified Technician
smart Technician Team Leader
7 years MB experience

Arben Grajqevci
Master Certified Technician
Roadside Assistance Technician
5 years MB experience

Daniel Laman
Certified Technician
4 years MB experience

Greg Ball
Master Certified Technician
Roadside Assistance Technician
20 years MB experience

Jason Morgan
Star Certified Technician
10 years MB experience

Rrahman Grajqevci
Systems technician in Development
4 months MB experience

Scott Bell
Master Certified technician
Team Leader
17 years experience

Sean Kelly
Systems Technician in Development
Back up Service Advisor
6 years MB experience

Scott Weaver
Master Certified Technician
smart Technician
3 years MB experience

Chad James
Star Certified Technician
7 years MB experience

Mercedes-Benz of Knoxville Service Department Client Care Center

In a continuing effort to refine and fine tune each service visit from our clients, we have created the Client Care Center to better assist our Service Advisors’ ability to work in conjunction with their clients. It is staffed with highly trained individuals, whose main objective is to expedite your service process. The Client Care Center is here to assist you with the following:

• Scheduling Service Appointments
• Scheduling Courtesy Shuttle Ride to and from Work or Home
• Reserving Loaner Vehicles and/or Scheduling Rental Cars during Service Visit*
• Checking the Status of Repairs
• Monitoring the Status of Special Ordered Parts

We have two very comfortable waiting lounges with Satellite TV and wireless internet connection for short service visits. We also have a courtesy shuttle to transport customers to and from shopping centers, home, or the office.

*If a loaner or rental car is needed, we are required by our insurance provider that the driver of each vehicle be at least 21 years of age, have a current valid driver’s license and current valid insurance card with proof of full coverage insurance. To make your visit as efficient and smooth as possible, we ask that you check the expiration dates on these documents prior to your visit.

Please rest assured that these procedures have been created to enhance your service experience. We thank you for allowing us be more innovative in serving the owners of the finest automobile made today.

Customers may contact The Client Care Center directly at 865-777-2266 or via email at service@mercedesofknoxville.com
Monday thru Friday 7:30 am – 6:00 pm

THE MAINTENANCE SYSTEM-A SERVICE

Due at 10,000 to 13,000 miles or One Year

• Perform function check of all warning/indicator lamps, illumination, and exterior lighting
• Perform function check of windshield wiper/washer system, including rear wiper and headlight cleaning system, if equipped
• Inspect brake lining thickness
• Function test brake system and adjust parking brake if needed
• Check tire condition and report damage
• Check and correct all fluid levels
• Engine oil and filter change with Mobil 1 Synthetic Oil
• Perform visual inspection for leaks
• Of equipped, check and replenish battery acid level – battery, wet cell
• Check battery condition using “Midtronics MCR 717” tester
• Check catc, safety catch, and hinges of hood for proper operation
• If equipped with Panoramic sliding roof, clean and lubricate guide mechanism
• Vacuum interior of vehicle
• Wash exterior

SL-Class

• Check SBC hydraulic unit
• Check TIREFIT tire sealant expiration date

E-Class

• Check SBC hydraulic unit
• Check auxiliary battery condition using “Midtronics MCR 717” tester

A Service

$209.88

If equipped with SBC $259.95

THE MAINTENANCE SYSTEM-B SERVICE

Due at 20,000 to 26,000 miles or Two Years

• Perform function check of all warning /indicator lamps, illumination, and exterior lighting
• Perform function check of windshield wiper/washer system, including rear wiper and headlight cleaning system, if equipped
• Inspect brake lining thickness
• Function test brake system and adjust parking brake if needed
• Check tire condition and report damage
• Check and adjust tire pressure, including spare
• Measure tread depth on all tires
• Check and correct all fluid levels
• Engine oil and filter change with Mobile 1 Synthetic Oil
• Perform visual inspection for leaks
• Install BG 44K fuel system cleaner
• Check body for paint damage
• Function test throttle cable
• Replace dust filter
• Perform brake fluid flush
• Check all seat belts for damage and proper function
• Check power steering system
• Check condition of front and rear axle ball joints and rubber boots
• Inspect chassis and supporting body parts for damage and corrosion
• Id equipped, check and replenish battery acid level – battery, wet cell
• Check battery condition using “Midtronics MCR 717” tester
• Check catch, safety catch, and hinges of hood for proper operation
• If equipped with Panoramic sliding roof, clean and lubricate guide mechanism
• Vacuum interior of vehicle
• Wash exterior

SL-Class

• Check SBC hydraulic unit
• Check TIREFIT tire sealant expiration date
• SDS test before brake flush
• Replace combination filter
• Check and correct fluid for ABC system

E-Class

• Check SBC hydraulic unit
• SDS test before brake flush
• Replace combination filter
• Inspect play of tire rod and drag link joints
• Inspect condition of flexible discs

B Service

You can drop off your vehicle any time, even when we’re not open. For your convenience, our after hours drop-off is located at the East entrance to our property near West Side Honda. For drop-off instructions simply contact our Client Care Center.

Alternate Transportation

Because you are a valued customer, we make leaving your vehicle for service as convenient as possible. If you need alternate transportation, our Client Care Center will help you make the proper arrangements. This could include shuttle service, taxi service or a loaner car. That way, you won’t have to worry about how to get around while we service your vehicle. To ensure that a loaner car is available for your use, please consider the following:

• If possible, call one week ahead to reserve a loaner car. Loaner cars are assigned in the order they are received
• Please present your valid driver’s license and current auto insurance documents when you come in for your scheduled service
• Our loaner fleet is supplemented at times by rental cars

Please replace any fuel you use when you return your loaner car.

A Long-Term Relationship

Your relationship with Mercedes-Benz of Knoxville begins the day you purchase or lease your Mercedes-Benz, and we’ll be here for you every mile of the way. We will ensure that you receive the advantages of being a valued customer, and we will address any concerns or problems you may encounter.

Contact us if you have any questions, or talk to us when you come in for your service. You can also visit Owners Online at MBUSA.com/ownership for FAQs related to your vehicle, a searchable Owner’s Manual and Maintenance Booklet and so much more.