Service Department

MERCEDES-BENZ OF KNOXVILLE SERVICE DEPARTMENT VALUE STATEMENT

  • Knoxville’s Only Authorized Mercedes-Benz Dealer
  • Certified Factory trained technicians
  • State-Of-The-Art Diagnostic Equipment
  • Parts and Labor Warranty On All Work Performed
  • Genuine Mercedes-Benz Parts
  • Vehicle Value Preservation
  • After Hour Vehicle Drop-off
  • Complimentary alternate transportation is available.
     
  • Convenient Shuttle Service
  • Complimentary vehicle wash and vacuum
  • Comfortable waiting area with:
    • Cable TV
    • Wireless Internet Access
    • Specially Roasted Coffee, Water, and Snacks
  • Quick and Convenient Service Scheduling

Service Department Team Members


Curtis Tisdale
Master Certified Systems Technician
8 years MB experience


Kelly Clark
Master Certified Technician
Shop Foreman
15 years MB experience


Aaron Broyles
Star Certified Technician
smart Technician Team Leader
9 years MB experience


Arben Grajqevci
Master Certified Technician
Roadside Assistance Technician
7 years MB experience


Daniel Laman
Certified Technician
6 years MB experience



Scott Bell
Master Certified technician
Team Leader
18 years experience


Chris Bailey
Master Certified Technician
6 years MB experience


Keith Roberts
Master Certified
12 years MB experience


George Freier
Master Certified
9 years MB experience



Scott Weaver
Warranty Booker
5 yrs MB experience


Diane Reagan
Warranty Administrator
25 years MB experience


Brittany Bradley
1 year with MB



Vehicle Maintenance

In keeping with our commitment to customer satisfaction, our service department has prepared the following overview of the factory maintenance schedule. With the new warranty in effect today, it has become increasingly important to keep your vehicle properly maintained. Having your vehicle serviced regularly is the best way to enjoy many miles of worry-free driving in the years ahead. Thank you for choosing our dealership. If you have any questions regarding the maintenance of your vehicle, please give us a call.

THE MAINTENANCE SYSTEM-A SERVICE

Due at 10,000 to 13,000 miles or One Year

  • Perform function check of all warning/indicator lamps, illumination, and exterior lighting
  • Perform function check of windshield wiper/washer system, including rear wiper and headlight cleaning system, if equipped
  • Inspect brake lining thickness
  • Function test brake system and adjust parking brake if needed
  • Check tire condition and report damage
  • Check and correct all fluid levels
  • Engine oil and filter change with Mobil 1 Synthetic Oil
  • Perform visual inspection for leaks
  • Of equipped, check and replenish battery acid level – battery, wet cell
  • Check battery condition using “Midtronics MCR 717” tester
  • Check catc, safety catch, and hinges of hood for proper operation
  • If equipped with Panoramic sliding roof, clean and lubricate guide mechanism
  • Vacuum interior of vehicle
  • Wash exterior

SL-Class

  • Check SBC hydraulic unit
  • Check TIREFIT tire sealant expiration date

E-Class

  • Check SBC hydraulic unit
  • Check auxiliary battery condition using “Midtronics MCR 717” tester

A Service

$210.00 (+ tax)

If equipped with SBC $259.95

 

THE MAINTENANCE SYSTEM-B SERVICE

Due at 20,000 to 26,000 miles or Two Years

  • Perform function check of all warning /indicator lamps, illumination, and exterior lighting
  • Perform function check of windshield wiper/washer system, including rear wiper and headlight cleaning system, if equipped
  • Inspect brake lining thickness
  • Function test brake system and adjust parking brake if needed
  • Check tire condition and report damage
  • Check and adjust tire pressure, including spare
  • Measure tread depth on all tires
  • Check and correct all fluid levels
  • Engine oil and filter change with Mobile 1 Synthetic Oil
  • Perform visual inspection for leaks
  • Install BG 44K fuel system cleaner
  • Check body for paint damage
  • Function test throttle cable
  • Replace dust filter
  • Perform brake fluid flush
  • Check all seat belts for damage and proper function
  • Check power steering system
  • Check condition of front and rear axle ball joints and rubber boots
  • Inspect chassis and supporting body parts for damage and corrosion
  • Id equipped, check and replenish battery acid level – battery, wet cell
  • Check battery condition using “Midtronics MCR 717” tester
  • Check catch, safety catch, and hinges of hood for proper operation
  • If equipped with Panoramic sliding roof, clean and lubricate guide mechanism
  • Vacuum interior of vehicle
  • Wash exterior

SL-Class

  • Check SBC hydraulic unit
  • Check TIREFIT tire sealant expiration date
  • SDS test before brake flush
  • Replace combination filter
  • Check and correct fluid for ABC system

E-Class

  • Check SBC hydraulic unit
  • SDS test before brake flush
  • Replace combination filter
  • Inspect play of tire rod and drag link joints
  • Inspect condition of flexible discs

 

B Service

$410.00 (+ tax)
If equipped with SBC $ 439.95


After Hours Drop-Off

 

You can drop off your vehicle any time, even when we’re not open. For your convenience, our after hours drop-off is located at the East entrance to our property near West Side Honda. For drop-off instructions simply contact our Client Care Center.

 

Alternate Transportation

 

Because you are a valued customer, we make leaving your vehicle for service as convenient as possible. If you need alternate transportation, our Client Care Center will help you make the proper arrangements. This could include shuttle service, taxi service or a loaner car. That way, you won’t have to worry about how to get around while we service your vehicle. To ensure that a loaner car is available for your use, please consider the following:

 

  • If possible, call one week ahead to reserve a loaner car. Loaner cars are assigned in the order they are received
  • Please present your valid driver’s license and current auto insurance documents when you come in for your scheduled service
  • Our loaner fleet is supplemented at times by rental cars

 

Please replace any fuel you use when you return your loaner car.

 

A Long-Term Relationship

 

Your relationship with Mercedes-Benz of Knoxville begins the day you purchase or lease your Mercedes-Benz, and we’ll be here for you every mile of the way. We will ensure that you receive the advantages of being a valued customer, and we will address any concerns or problems you may encounter.

 

Contact us if you have any questions, or talk to us when you come in for your service. You can also visit Owners Online at MBUSA.com/ownership for FAQs related to your vehicle, a searchable Owner’s Manual and Maintenance Booklet and so much more.

 

It’s all part of our commitment at Mercedes-Benz of Knoxville to maintain the kind of relationship you can always expect from us.
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