Schedule Service

 

Only Authorized Mercedes-Benz Service Department in Knoxville
offering Excellence and Value!

Schedule your next appointment: 865-777-2266 or clientcare@mercedesofknoxville.com or by completing the form below. We will confirm your appointment with you by Phone and/or E-mail within 12 hours of receiving your request.

 

Service Hours                                                   SATURDAY SERVICE AVAILABLE (8:00-3:00 pm)
Monday - Friday: 7:30 am - 6:00 pm                                       
Saturday: Closed                                                                              
Sunday: Closed                                                  

SATURDAY SCHEDULE IS:  FEBRUARY 18, MARCH 10, APRIL 21, MAY 19, JUNE 23, JULY 14, AUGUST 18, SEPTEMBER 23 & OCTOBER 13, 2012

                               

                                                                         

Karen Shaffer Cooper
Service Manager
Master Certified Service Manager
22 years automotive experience
14 years MB experience kcooper@mercedesofknoxville.com


Gary Evans
Certified Assistant Service Manager
27 years MB experience
 gevans@mercedesofknoxville.com


James Cox
Certified Service Advisor
19 years automotive experience
4 years MB experience jcox@mercedesofknoxville.com




*We offer for our customers who have purchased a vehicle from Mercedes-Benz of Knoxville and have service work lasting more than two hours, we provide Mercedes-Benz courtesy cars.  However, in the event that all courtesy cars are booked, we may supplement our fleet of Mercedes-Benz courtesy cars with rental cars. We offer a shuttle service for local transportation within a 20 mile radius of the dealership. 

 
NOTE:  If you prefer to wait while your vehicle is being serviced, please call the Client Care Center directly at (865) 777-2266 to schedule your appointment. 
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