Schedule Service

 

Only Authorized Mercedes-Benz Service Department in Knoxville
offering Excellence and Value!

Schedule your next appointment: 865-777-2266 or clientcare@mercedesofknoxville.com or by completing the form below. We will confirm your appointment with you by Phone and/or E-mail within 12 hours of receiving your request.

 

Service Hours
Monday - Friday: 7:30 am - 6:00 pm                                              SATURDAY SERVICE
Saturday: Closed                                                                                MARCH 6   9-5 p.m.
Sunday: Closed                                                                                   APRIL 24    9-5 p.m.

Karen Shaffer Cooper
Service Manager
Master Certified Service Manager
21 years automotive experience
11 years MB experience kcooper@mercedesofknoxville.com


Gary Evans
Certified Assistant Service Manager
25 years MB experience
 gevans@mercedesofknoxville.com


JoAnna Davis
Service Manager
Certified Service Advisor
11 years automotive experience
2 years MB experience jdavis@mercedesofknoxville.com


James Cox
Certified Service Advisor
18 years automotive experience
3 years MB experience jcox@mercedesofknoxville.com




*We offer for our customers who have purchased a vehicle from Mercedes-Benz of Knoxville and have service work lasting more than two hours, we provide Mercedes-Benz courtesy cars.  However, in the event that all courtesy cars are booked, we may supplement our fleet of Mercedes-Benz courtesy cars with rental cars. We offer a shuttle service for local transportation within a 20 mile radius of the dealership. 

 
NOTE:  If you prefer to wait while your vehicle is being serviced, please call the Client Care Center directly at (865) 777-2266 to schedule your appointment. 
   fields are required.

Contact Information

First Name:  
Last Name:  
Address:  
City:  
State Issued:  
Zip:  
EMail:  
(Area Code) Daytime Phone:  
(Area Code) Evening Phone:  

Vehicle Information

Year:  
Make:  
Model:  
Mileage:  
Vehicle Serial Number:  
Do you have an extended warranty?  

*Need Alternate Transportation?

*Need Alternate Transportation (See Note Above)?  


Desired Service and Appointment

Preferred Appointment Date  
Early Bird Drop Off:  
Waiting or Drop-off Service  
Drop Off Time:  
Pick-up Time  

Lube Oil and Filter Change  
Yes
No
Inspection and Emission  
Yes
No
Transmission Service  
Yes
No
Cooling System Service  
Yes
No
Scheduled Maintenance  
Yes
No
4 Wheel Alignment  
Yes
No
Battery Replacement  
Yes
No
Fuel Injection Service  
Yes
No
Rotate & Electronically Balance Tires  
Yes
No
Brake Service/Inspection  
Yes
No

Other Services:
Additional comments/info in the area below
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