Schedule Service

 

Only Authorized Mercedes-Benz Service Department in Knoxville
offering Excellence and Value!

Schedule your next appointment: 865-777-2266 or clientcare@mercedesofknoxville.com or by completing the form below. We will confirm your appointment with you by Phone and/or E-mail within 12 hours of receiving your request.

 

Service Hours                                                   SATURDAY SERVICE (9:00 - 5:00 pm)
Monday - Friday: 7:30 am - 6:00 pm         April 24, May 15, June 12,                              
Saturday: Closed                                            July 24, August 28, Sept. 25                                       
Sunday: Closed                                  

                                                                         


Karen Shaffer Cooper
Service Manager
Master Certified Service Manager
21 years automotive experience
11 years MB experience kcooper@mercedesofknoxville.com


Gary Evans
Certified Assistant Service Manager
25 years MB experience
 gevans@mercedesofknoxville.com


JoAnna Davis

Certified Service Advisor
11 years automotive experience
2 years MB experience jdavis@mercedesofknoxville.com


James Cox
Certified Service Advisor
18 years automotive experience
3 years MB experience jcox@mercedesofknoxville.com




*We offer for our customers who have purchased a vehicle from Mercedes-Benz of Knoxville and have service work lasting more than two hours, we provide Mercedes-Benz courtesy cars.  However, in the event that all courtesy cars are booked, we may supplement our fleet of Mercedes-Benz courtesy cars with rental cars. We offer a shuttle service for local transportation within a 20 mile radius of the dealership. 

 
NOTE:  If you prefer to wait while your vehicle is being serviced, please call the Client Care Center directly at (865) 777-2266 to schedule your appointment. 
  * fields are required.

Contact Information

Contact Information
First Name: *  
Last Name: *  
Address: *  
City: *  
State Issued:  
Zip:  
EMail: *  
(Area Code) Daytime Phone: *  
(Area Code) Evening Phone:  

Vehicle Information

Vehicle Information
Year:  
Make:  
Model:  
Mileage:  
Vehicle Serial Number:  
Do you have an extended warranty?  

*Need Alternate Transportation?

*Need Alternate Transportation?
*Need Alternate Transportation (See Note Above)?  

Desired Service and Appointment

Desired Service and Appointment
Preferred Appointment Date  
Early Bird Drop Off:  
Waiting or Drop-off Service  
Drop Off Time:  
Pick-up Time  
Lube Oil and Filter Change  
Yes
No
Inspection and Emission  
Yes
No
Transmission Service  
Yes
No
Cooling System Service  
Yes
No
Scheduled Maintenance  
Yes
No
4 Wheel Alignment  
Yes
No
Battery Replacement  
Yes
No
Fuel Injection Service  
Yes
No
Rotate & Electronically Balance Tires  
Yes
No
Brake Service/Inspection  
Yes
No
Other Services:
Additional comments/info in the area below
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