Client Care Center

Mercedes-Benz of Knoxville
Service Department Client Care Center
 
In a continuing effort to refine and fine tune each service visit from our clients, we have created the Client Care Center to better assist our Service Advisors’ ability to work in conjunction with their clients. It is staffed with highly trained individuals, whose main objective is to expedite your service process. The Client Care Center is here to assist you with the following:
 
  • Scheduling Service Appointments
  • Scheduling Courtesy Shuttle Ride to and from Work or Home
  • Reserving Loaner Vehicles and/or Scheduling Rental Cars during Service Visit*
  • Checking the Status of Repairs
  • Monitoring the Status of Special Ordered Parts
 
We have two very comfortable waiting lounges with Satellite TV and wireless internet connection for short service visits. We also have a courtesy shuttle to transport customers to and from shopping centers, home, or the office.
 
*If a loaner or rental car is needed, we are required by our insurance provider that the driver of each vehicle be at least 21 years of age, have a current valid driver’s license and current valid insurance card with proof of full coverage insurance. To make your visit as efficient and smooth as possible, we ask that you check the expiration dates on these documents prior to your visit.
 
Please rest assured that these procedures have been created to enhance your service experience. We thank you for allowing us be more innovative in serving the owners of the finest automobile made today.
 
Customers may contact The Client Care Center directly @ 865-777-2266
Monday thru Friday 7:30 am – 6:00 pm


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Mercedes-Benz 24-Hour Roadside Assistance

1-800-MERCEDES

(1-800-367-6372)

 

Please have the following information ready:

  1. Vehicle Identification Number
  2. Year, Model, and Color of Vehicle
  3. Telephone Number Where You Can Be Reached
  4. Location of Disabled Vehicle
  5. Description of Problem

 

Mercedes-Benz Roadside Assistance will arrange to bring you some fuel if you run out, replace a flat tire with your spare*, or jump-start your vehicle if your battery is dead-all at no charge, for the life of your Mercedes-Benz.

 

*For certain models (i.e.: AMG) which have no spare tire, Roadside Assistance provides inflation of a flat tire after using the vehicle’s Tirefit puncture sealant.


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